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April 2023 by Kenneth West
Great people great price
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March 2023 by Gloria Nosbisch
I would give a 0 if I could. I need to say the people were nice but did not know what they were doing. First off they only had one chair. She gave my husband a box to sit on that broke and he ended up on the floor. I called and left a message at their main number about the chair and never got a response. She went to scan our papers and the scanner did not work. Before we left she did get it to work. Next she said we owe something like $14,000. She said we need to come back to sign. When we came back she said we owe $ 17,000. We had to come back again because we did not agree and her manager had to look at it and we could meet with her. When we went back and met with her manager she said we owe $369. We knew neither of these amounts were correct but she kept saying it is. She went to print out the forms for us and the copy machine would not work. We had to go to the Walmart on Transit in Lancaster to get our papers. I looked at the paper work in the car and saw the mistake they had made. I took them back into the Walmart and showed him the mistake. He called his manager and she took my phone number and said she would call me back in half an hour. She has never called back yet. In total we dealt with 6 different people and only Rashad Alderwish in Lancaster Walmart got everything straight for us. We had to amend the 1040 and then Rashad had to get a code because they were going to charge us $75 more dollars to amend our return. As of yet they still do not have two chairs. The woman that never called back said it would be free of charge for us to amend it. I must add to this we paid extra to get the no worry deal .I also must add that I am the one that spent hours to get everything right and took in all the information to clean up their mistakes.
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April 2022 by April B.
I've used Jackson Hewitt for a few years now. They get my stuff done quickly and right. Always a good experience.
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April 2022 by Mary Swick
Had appointment and nobody showed up for it. Went somewhere else more professional.
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March 2022 by Cj Covey
Made a appointment and nobody was there, a sign was posted saying they would be back at 11. it was 2:30
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May 2021 by H.L. Grey
The first accountant who helped me prepare my taxes did not introduce herself, frequently complained about the noise and left me feeling intimidated. However, she did express sympathy when I had to pay a higher fee than usual.Jerome was pleasant.Jason was very helpful.
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March 2021 by Michael Perry
I've been a loyal customer for over 15 years and the most recent visit was the worst. When we dropped off our documents the preparer was not our usual person. I could tell by her demeanor she was not confident. We had to ask for a business card with her contact info. She didn't have business card but wrote on the back of someone else. We return 2 weeks later to sign and pay for taxes. Normally process take 15 minutes , we were there for an hour. She didn't know how to navigate through the computer application or properly operate payment terminal. I hope my taxes were properly prepared.
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March 2020 by Shannon Marie
The tax preparers here really know what they're talking about. They are also very personable and willing to answer any questions you may have. Any one of them can help with anything you may need. In short: friendly, easy going and knowledgable. I would def use them again!
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January 2020 by Tamika Williams
They were awesome hassle free
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January 2020 by Lindsey Chapman
Shannon was extremely knowledgeable and helpful in completing our taxes. Shannon has an incredible sense of humor and made the process quick and painless for my husband and I. We will certainly return to her next year and will seek her out personally if we have any other needs during the off season. Highly recommend Shannon to anyone who is looking to get their taxes done
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January 2020 by Sharron Savannah
Great work