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July 2025 by Lashanti Ray
The woman who answered the phone was extremely rude and was upset because I called twice to get directions.
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September 2024 by vera grant
Ladies there are very helpful and accommodating to your needs.Was able to exchange my items with ease ?
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July 2024 by Rani S
Melissa was fantastic and was incredibly helpful, patient and supportive throughout our entire time in the store. Thank you!
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June 2024 by --
Store is kinda hot and could use some air conditioning but staff are friendly and they have something for everyone
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October 2023 by l. agye
Found what I was looking for quickly with the help of ms. Vanessa. Had a good experience there. Store was well kept and orderly.
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October 2023 by Sue Hatch
Stay away from this company!!! I am expediting my order and am getting nothing but a run around. The customer service is horrible. I have never encountered these types of problems when dealing with shipments. I just heard back for the company with more run around. They can’t even tell me if my order has been shipped!!!
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October 2023 by Tammy Lasek
Great customer service!
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September 2023 by Mary Silmon
Nice employees
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September 2023 by Gayle Buchanan
Great sales and helpful service.
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September 2023 by Paula G
Sales girl was very helpful..
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September 2023 by MS. DAWN
There boots are fire
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September 2023 by Louisa Bressler
Loved it
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June 2023 by Frances Richeal
I have had the worst experiences with Lane Byrant customer service and the account holder Community Bank. Do not open a credit card with this company!! I repeat Do not open up a credit card with them. Community Bank consistently lies to you. Here's just one example. They withdrew 2 payments on my account. I happened to catch it when I was balancing my check book. I called my bank and my bank said they withdrew 2 payments of 80.00 from my checking account. My bank said all you have to do is call them and they can credit back one of the payments. I called them and spoke to a women who said it is not their fault and said I have to talk to my bank and have to do a return payment. Called by bank and they said to do the return i will get charged.. called Lane Byrant again and spoke to a women who admitted it was there fault. She looked at my records and she could see where both paymens were taken out exactly the same day and time. I said I wanted to talk with a supervisor and she said that her supervisor was not in until Monday and was assured a call back. Never got a call back. Long story short waited and my bank ended up returning the payment and lbryant charged me and would not remove the fee. Com bank continuesly lies. This is just one example. I will be reporting them and I am going to sue them. !! Also, I was so aggravated I pd off the entire amount except for the fee c bank charged me. I told them I was not paying this. Did not pay it. Just got off the phone with them pd late fee plus return fee. 75.46. Oh and here's another thing I have had the telep:reps lie to me on several occasions tell that if I make the payment in the store it will not count for that day. Now if anyone knows anything about retail if you pay in the store the same day payment is due especially withcash it counts. You could pay 5 min before store closes it and it counts for that day.oh and if you pay 5 minutes after cut off time on the phone they hit with a late fee more lies! I will neve there again
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May 2023 by Jeff Granger (Ranger Granger)
Spouse is plus size and appreciates this store. Everything fits well and is high quality. Lots of sales and discounts for multiple purchases. We also love their locations at the outlet malls in Niagara Falls and along I-79 at I-80.
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April 2023 by Jeff Granger
Spouse is plus size and appreciates this store. Everything fits well and is high quality. Lots of sales and discounts for multiple purchases. We also love their locations at the outlet malls in Niagara Falls and along I-79 at I-80.
