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October 2023 by l. agye
Found what I was looking for quickly with the help of ms. Vanessa. Had a good experience there. Store was well kept and orderly.
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October 2023 by Sue Hatch
Stay away from this company!!! I am expediting my order and am getting nothing but a run around. The customer service is horrible. I have never encountered these types of problems when dealing with shipments. I just heard back for the company with more run around. They can’t even tell me if my order has been shipped!!!
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June 2023 by Frances Richeal
I have had the worst experiences with Lane Byrant customer service and the account holder Community Bank. Do not open a credit card with this company!! I repeat Do not open up a credit card with them. Community Bank consistently lies to you. Here's just one example. They withdrew 2 payments on my account. I happened to catch it when I was balancing my check book. I called my bank and my bank said they withdrew 2 payments of 80.00 from my checking account. My bank said all you have to do is call them and they can credit back one of the payments. I called them and spoke to a women who said it is not their fault and said I have to talk to my bank and have to do a return payment. Called by bank and they said to do the return i will get charged.. called Lane Byrant again and spoke to a women who admitted it was there fault. She looked at my records and she could see where both paymens were taken out exactly the same day and time. I said I wanted to talk with a supervisor and she said that her supervisor was not in until Monday and was assured a call back. Never got a call back. Long story short waited and my bank ended up returning the payment and lbryant charged me and would not remove the fee. Com bank continuesly lies. This is just one example. I will be reporting them and I am going to sue them. !! Also, I was so aggravated I pd off the entire amount except for the fee c bank charged me. I told them I was not paying this. Did not pay it. Just got off the phone with them pd late fee plus return fee. 75.46. Oh and here's another thing I have had the telep:reps lie to me on several occasions tell that if I make the payment in the store it will not count for that day. Now if anyone knows anything about retail if you pay in the store the same day payment is due especially withcash it counts. You could pay 5 min before store closes it and it counts for that day.oh and if you pay 5 minutes after cut off time on the phone they hit with a late fee more lies! I will neve there again
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May 2023 by Jeff Granger (Ranger Granger)
Spouse is plus size and appreciates this store. Everything fits well and is high quality. Lots of sales and discounts for multiple purchases. We also love their locations at the outlet malls in Niagara Falls and along I-79 at I-80.
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April 2023 by Jeff Granger
Spouse is plus size and appreciates this store. Everything fits well and is high quality. Lots of sales and discounts for multiple purchases. We also love their locations at the outlet malls in Niagara Falls and along I-79 at I-80.
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March 2023 by Kisha Hall
Good customer service the day I went in. There's always someone there to help measure me to make sure I'm purchasing the correct size bras.
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March 2023 by Elisha Gumbs
They were so accommodating and friendly! Just sparkling personalities and great customer service!
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January 2023 by Mary Warren
Love their store but it is too pricey for me
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November 2022 by kathy kendall
Absolutely love the products here...i stop by every time im up in buffalo as there are no stores in canada
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October 2022 by Carol Bianchi
People working there were very helpful. We are forced to go to this Lane Bryant now since the one in Blasdell closed. I'm not happy about having to drive the extra distance but they do have a bigger selection and helpful associates. Would recommend.
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September 2022 by Deanna Claffey
Great staff, very friendly and helpful.I love shopping here.
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August 2022 by The AMANDA and JJ
This was my last stop before heading over the boarder. Been waiting 2 years to buy the bras that I like. Marie was a great help. Got the sizes I wanted and didn't feel rushed or like I had to buy something. Great experience over all. Thanks Marie.
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July 2022 by WisdomFruit.theTruth
The CS employees are friendly and helpful. My only complaint is paying for a bag that is flimsy and ain't worth buying for a nickel. Please bury the cost of these bags in the price if the customer must pay for them if you haven't already done it? I as a customer feel the money I spend at your Store should entitle me to a free shopping bag? Thanks!
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July 2022 by Alexander Burdick
We went to get my fiancé fitted for a bra , Ashley took great care of her! She was super friendly, kind, and most of all she payed attention to details. Working with her was like dealing with a friend. She made ordering the bras super easy. Thank you Ashley!!! We will be back.
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July 2022 by Cheryl Covier
Didn't have my size bra or style. Prices are out of this world high. $89 for a cotton sundress. Skinny people working here have no idea what I'm talking about. I'll order from their catalog.
