Lids is a popular store in Buffalo known for its wide selection of hats. It offers officially licensed gear for MLB, NBA, NFL, NHL, and NCAA teams, including fitted, snapbacks, dad hats, flex fits, and knits from brands like New Era, Nike, Adidas, and Mitchell & Ness. Customers can also customize hats with the Custom Lids service to create unique designs for teams like the Yankees, Bills, or Sabres. The store provides a military discount and has staff who are helpful and knowledgeable, especially when it comes to embroidery and custom work. Customers praise the embroidery service for its quality and the staff for their assistance. However, some find the store's stock limited outside of football season, with a lack of variety and small sizes available. There are occasional delays in service, such as waiting for help or personal conversations distracting employees. Overall, Lids is a go-to place for hat enthusiasts looking for team gear and custom options.
