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March 2024 by Freestyle Kid
Excellent customer service from her she’s the best i was excited to see her at this location usually she’s in the falls. always so sweet and nice greets you with a big smile and has the utmost knowledge and advice for my stirage needs eveytime without fail. one of the best in the business
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March 2024 by Darkjanggo TDI
I've been using the Life Storage at 550 Cayuga for the last several years, and since I started, I've never been let down by them when problems arose. The lot is always perfectly cleared in winter, I've never had any issue with damages from the elements (very strong climate control in the units), the units are sturdy, kept extremely clean and cordoned from each other, and kept extremely secure (gates, plus 2 factors of identification to enter, coded doors, cameras, and packlocked units themselves..)I have a giant unit for insanely cheap for what I have (especially compared to other storage options in Buffalo), and even after years, it's been a wonderful deal for the quality of the unit and the space given. (not to mention the convenience of being across the street from the airport!)I love that I can come at any time of day or night, in any weather, load or reorganize whatever I need, and pack up and be off. It's pretty quiet, too, so I have a lot of privacy in my space here.Ron and Angela have always been extremely professional, expedient, and courteous when it comes to managing my unit (I was able to move to another unit in the lot very fast when I needed to switch spaces!), and haven't failed to meet and help solve any issues I had with my unit in all the years I've had their service (fixing a broken latch just 15 minutes after I report it isn't service you'd find anywhere else)Anyway, I don't see myself switching to any other storage options any time soon, so long as I have things to store. It's more convenient than my own garage at my house LOL
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March 2024 by james shaw
Awesome and great people serving wny community. Thank you for your support
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March 2024 by T .Allen
Thank You Ron, Angela, and Chantel for an easy year of storage with your Cayuga Rd location!!
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March 2024 by Today Baker
Amazing customer service at this Life Storage Cayuga Location!!! Angela is top tier!!
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March 2024 by Matthew Price
Ron worked with me and gave me the best service I could get.
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March 2024 by Sonja Morris
Ms Angela was a pleasure to speak with and a great help she is so appreciated thank you so much
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March 2024 by Rachel Giovannini
The process to obtain a storage unit was extremely easy and efficient! Ron was knowledgeable, helpful, and fun to work with. Excellent customer service!
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March 2024 by Teddy Giovannini
Great experience! Ron was very friendly and helpful during the sign on process!
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March 2024 by Orlando Glover
Angela was very knowledgeable about her profession and was extremely helpful. Thank you for such a professional experience.
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February 2024 by M H
Excellent customer service and prompt replies to inquiries! Thank you Ron.
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February 2024 by Lynne Frank
Ron was great and very helpful.
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February 2024 by Evetta Applewhite
Angela was Very friendly and helpful!!! Ron was great ??
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February 2024 by Eboni Harris
I contacted this storage unit back in December 2023 to get info and price compare. I’ve never had to use a storage unit so I had no idea where to start. My initial call was greeted by the store manager who was so helpful and answered all my questions and offered information and advice that I didn’t know to ask for.I later realized I had more stuff than I thought and needed another unit. So now I have 2 units, one inside in the temperature controlled building and one outside.Moving ahead to today almost 2 months later, I have had so many personal snags and setbacks but they have continued to offer their services, assistance and advice during my move which has turned into a relocation. I needed another unit that I did not anticipate. Adding on an additional unit was seamless and without hassle, seemingly understandable to the curve balls life throws at you.The grounds and the units are clean, easily accessible from outside. Making moving stuff in very smooth and efficient. I have an inside unit as well that is a bit more painful to access because of the elevators and the doors you have to access with a code every time you enter. This is great once your belongings are all moved in. But to enter a code every time you access the door while trying to move large pieces of furniture in can really test your patience. It’s better to have furniture inside where it’s temperature controlled, it’s just not as convenient to access.
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February 2024 by Josh Bauer
Customer service is very good. Dont be surprised if your rates increase significantly after 3 months though.
