Lowe's Home Improvement in Amherst, NY, is a popular destination for all home improvement needs, offering a wide selection of gardening supplies, appliances, paint colors, and patio furniture. Many customers find it to be a great and affordable place to shop, with helpful staff and competitive quotes for contractors, doors, and fences. The store also features good deals on plants and trees, making it appealing for garden enthusiasts. However, some customers have expressed concerns about the knowledge and training of staff, noting that certain employees seem unfamiliar with product locations and customer assistance. Additionally, issues with store layout have been mentioned, including safety hazards caused by pallets blocking visibility in the store. While some customers have had positive experiences with knowledgeable employees, others have reported disappointing interactions, leading them to consider alternatives like Home Depot. Overall, while Lowe's offers many benefits and a solid selection for homeowners, the inconsistency in customer service and store organization leaves room for improvement. The veteran discount and helpful app enhance the shopping experience, but attention to staff training and store layout could elevate customer satisfaction further.
Ehh. Ok. Employees weren’t super helpful. Chatting in an aisle when I was looking for some help. Found what I needed but was never greeted or offered assistance.
March 2025
No one to ask your questions to in the cabinet area. typical Lowe's understaffed no one has any answers for any of your questions.
December 2024
I enjoy shopping at Lowe’s but the selection on some tools and electric supplies has become very limited. I have had to shop at a different store for some particular items I needed.
