Lowe's Home Improvement in Amherst, NY, is a popular destination for all home improvement needs, offering a wide selection of gardening supplies, appliances, paint colors, and patio furniture. Many customers find it to be a great and affordable place to shop, with helpful staff and competitive quotes for contractors, doors, and fences. The store also features good deals on plants and trees, making it appealing for garden enthusiasts. However, some customers have expressed concerns about the knowledge and training of staff, noting that certain employees seem unfamiliar with product locations and customer assistance. Additionally, issues with store layout have been mentioned, including safety hazards caused by pallets blocking visibility in the store. While some customers have had positive experiences with knowledgeable employees, others have reported disappointing interactions, leading them to consider alternatives like Home Depot. Overall, while Lowe's offers many benefits and a solid selection for homeowners, the inconsistency in customer service and store organization leaves room for improvement. The veteran discount and helpful app enhance the shopping experience, but attention to staff training and store layout could elevate customer satisfaction further.
I enjoy shopping at Lowe’s but the selection on some tools and electric supplies has become very limited. I have had to shop at a different store for some particular items I needed.
November 2024
Lowes is great and affordable place to shop! This location is always very helpful!Contractors are better than Home Depot for sure and even their Doors and fences come out with fair and comparable quotes.They also have great deals on plants and trees.
September 2024
The web posts say they have the item there you want, get there none in store
