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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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September 2022 by Michael F.
This bank just tried to migrate Peoples United Bank clients onto their platform. What a mess! They couldn't maintain my passwords or user id. They haven't even kept my social security number from being corrupted. It's been 4 days since they took over the system and I still have no visibility. I asked a customer representative to transfer funds between accounts and they couldn't do that because there is a new protocol. Who's in charge of training? Who's guiding this ship? This is a failure of leadership. This is how you lose customers
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October 2021 by Grace D.
Nate Holleran is very unhelpful. My account closed and I tried to get my funds back. He had me check my old address for the check then email him if they didn't have it. He didn't answer my email- called him and he made me verify I sent it to the right address, then he finally saw it. He scheduled a call for the next day at 10 because he had to figure out what I needed to sign and hadn't done it in a long time. He did not call at that time, and ignored ALL my proceeding calls. I just need my own money back!! Ask for someone more competent and professional than Nate Holleran.
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July 2020 by Trisha K.
Taylor asked too many unnecessary questions when I tried withdrawing some cash and ended up not giving me the minimum she had claimed that I can withdrawal. Did not like her customer service at this location as I've never had this issue at other locations.
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March 2020 by Danny Amjad
Worst customer service
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November 2019 by Kevin C.
m&t is a ripoff for charges they do not work with you, if you go over tolls you better leave $500 in excess in your account they post all at once. the phone app gives you a false belief, it tell you one thing then repost it different 4-5 days later, giving you incorrect info....when you review it later they change past posts along with updated posts ,so you don't have a record. you will loose and your trapped with their late fees, and will drain your auto deposit.
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October 2017 by Ryan M.
The customer service at this place is pathetic. I've had to call 5 times to get them to issue me a refund check that I received a notice about in the mail. The first time they got the address wrong. The 2nd time I called they didn't send out the check because they thought it was a duplicate request. The 3rd time I called it seemed like it was all taken care of, but nope, it wasn't. The 4th time I called, I spoke with a manager who told me that the check had not been sent out but didn't know why and would check on it and call me back within 3 days. 4 days later, no call back, big surprise. Spoke to another manager who wouldn't give me the original manager's last name and then spoke to her manager and she would not give me her direct line to call back saying that she would call me back by tomorrow with an update even. Terrible customer service. I'd love to never speak to them again but they have over $700 of my money so I have to. If you ever have to deal with them good luck. Everybody is very courteous they just aren't good at getting done what you need done.
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February 2016 by Donna Hope L.
Terrible customer service. They lied to me twice in one phone call!
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October 2015 by Lauren Nicole F.
I'm so ashamed I have a credit card through this bank!!! I'm going to close it out as soon as I can!!!! M&T bank actually had a 90 year old man evicted from his home! Read this article from the Buffalo News website: The goal is to return 90-year-old World War II veteran Johnnie H. Hodges Sr. to his Humboldt Parkway home by Veterans Day. And he can hardly wait. Robin Hodges says a final push has begun to raise enough money so that she can buy her father's house back from the federal government, which had guaranteed a mortgage that her father fell behind in paying when his wife came down with Alzheimer's disease several years ago. To date, some $32,000 has been raised through the online fundraising site GoFundMe. But the government has appraised the house at $46,000. So Robin Hodges is trying to organize a major fundraiser at a downtown venue; she hopes to announce the location in the coming days. She said the U.S. Department of Housing and Urban Development has granted her first right of refusal in buying back the family home, but that it expires Nov. 5. Since July 9, when Hodges was removed from his residence - lifted out of his porch chair onto a stretcher and carried down the steps into a waiting ambulance by first responders - efforts to raise money have been fraught with false promises from would-be donors. They include an Ohio man who said he would not only buy the house back for Hodges, but purchase new furniture in order to make a statement that the country needs to do better in treating veterans and the elderly. But despite those setbacks, Robin Hodges said, she is determined to have her father back in his home by Nov. 11, the day America sets aside to honor those who have served in the armed forces. "I want to have a welcome-home party for him on that day. I want to invite everybody who has helped," she said. Greg Elwood, an Amherst resident who set up the online fundraising campaign at gofundme.com/xgpe6pw, says he hopes that in these final weeks, more people will make contributions so that Hodges can return home. "There are commitments of $32,000, but fees at GoFundMe are just under 8 percent," Elwood said. "We have been overwhelmed by the generosity of our community so far, and I'm 100 percent confident that the community will respond positively and help us close the gap." The goal, he said, is to raise $50,000 so that exterior repairs to the home can be made. Robin Hodges, an office worker at a downtown Buffalo engineering firm, said that if the fund drive falls short of the goal, she will take out a mortgage and that she has, in fact, begun that process to ensure her father is able to finish out his final days in the house that he and his late wife, Flora, called home since the late 1950s. Part of the daughter's plan is to move from her Elmwood Village apartment with her three sons and live in the second-floor apartment of the home, applying what would have been her rent money to the mortgage, if needed. Her father fell behind on the mortgage and other loans while caring for his wife, who died last year. Robin Hodges, a single parent, said her father hid his financial problems from her because he did not want to burden her. Hodges, a Navy veteran who served in the Atlantic and the Pacific, received a settlement on his pension years ago from Bethlehem Steel when it closed its Lackawanna facility. He managed to get by on Social Security and income from a part-time job as a school bus driver, but he was forced to stop driving at 85 for health reasons. Since he was evicted from his home, Hodges has been living in a senior citizen apartment in Cheektowaga, but throughout the summer and after school, he often baby-sits his 9-year-old grandson at his daughter's apartment. She says that when she picks up her father and drives him back to Cheektowaga, they nearly always pass his former home in the 300 block of Humboldt, adjacent to the Scajaquada Expressway. "We look at it all the time from the outside," the daughter said. And that is not
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April 2015 by Dennis H.
Just a quick f/u. We wrote letters to Kathleen Evans their VP of Retail Servicing and Robert Wilmers their CEO figuring a trickle down would work better in getting our escrow refund. Guess not, not only did they not respond, seems they didn't ask anyone else to either. Customer service is a cornerstone of any banking company and we certainly didn't feel this company lived up to their promise. They have no presence here in the west, they were our mortgage servicing company, however, if you are in the east perhaps there are other financial institutions that practice what they preach. I can only presume since we are not a corporate account we don't garner the resources to keep us a happy customer. Caveat emptor.
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September 2014 by Eric E.
I believe this is the headquarters, so I'm writing my review here. Word of warning: do NOT use the online system to pay anything. My wife and I have never paid late on our mortgage, ever. Now that we've used online banking with M&T, we've twice printed out confirmations, only to be contacted later that we didn't pay. When we give them the confirmation number, they say it's useless. Unlike any other financial institution in the world, their system does not retain most-used account numbers--if we switch from one checking account to another to pay the mortgage, we have to enter in the routing and account number, regardless of how often we've used it in the past. The first time M&T claimed we didn't pay on time, we were told we entered the wrong number. We accepted this explanation, though we were annoyed that it wasn't brought to our attention until after it was past due. The second time it happened, we realized this was M&T's error all along: I now have both account numbers and routing numbers in autofill, and I recheck it every time; there's no way the wrong information was entered. Once again, we have a payment slip that says we paid on time, and a bank that says we didn't. We've given up using the on line system and will be paying at the branch from now on--of course, if you pay it after 2pm, even during bank business hours, they won't credit the payment til the next day. This bank has a very unreliable computer system. We've gotten unpaid alerts before, and we untangled it to find it was the bank's error. Customer service is mediocre; we are currently looking for a new bank to refinance with.
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September 2014 by Lindsay N.
Gorgeous building, LEAVE the customer service. I've never met a more unhelpful customer assistance staff.
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June 2014 by Greg M.
The most beautiful, grand, and opulent bank I have ever been in. The old Buffalo Savings bank now serves as an M&T bank branch which connects to one of its corporate headquarters. M&T takes great care to preserve this historical landmark inside the branch and outside on the real gold on the dome. You can really tell this bank branch reflects Buffalos flowing wealth of the past.
