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November 2023 by Melissa Drechsel
Always a pleasant and friendly.
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July 2023 by Paul Wackowski
M&T banks through Western New York all provide excellent service, and staff is friendly and committed to assisting you in any form of banking that you may need. Rather, it's just a checking and/ or msavings accounts to many other financial matters. They do it all.
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December 2021 by Jeffery Reinhardt
Check your receipt after all deposits. I deposited a check, but the teller mistakenly put my money (approx. $1000) in some guy named Wilber's account!!! If I hadn't happen to ask about online transactions with the manager, it never would have been caught. The teller left Wilber's deposit slip, on her work space and entered his info mistakenly and deposited my check in his checking account! When the manager asked if I was Wilber, and I said no, he spotted the issue. What shocked me most is how the teller laughed it off and snatched the deposit slip out of her manager's hand. I try to avoid this location because I do not trust the female teller who was careless with my money and who still works there.
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February 2021 by Nephilym P.
I attempted to do a refinance with my current mortgage company m&t bank to streamline the process. I had a great start so i thought with the refinance guy Christopher Murphy whom disclosed most of the fees and made it all sound good. Christopher Murphy called me back and offered me an appraisal waiver, lower interest then initial discussion as a voicemail i still have and advised i only would have to pull out of pocket 55 dollars to fully refinance my house. I never asked for anything special this was just offered to me and i was estatic. Well when the documents came there were fees not disclosed 205 loan processing, appraisal fee 636, and the 55 for credit check listed. Immediately i call Christopher Murphy, he assures me i wont be charged the bank is using old documents and its ok. I insisted they be corrected because i cannot sign something thats incorrect because this is signed agreement. I get advised that this will hold up and or cancel loan if i dont sign. So i do against better judgment i signed and proceeded. Then i get approved the final documents after approval are saying i need 636 dollars i have to prove i have it to close and i receive it sunday the 7th electronically and it is dated 2/7 but says all documents are due by 2/3 or i void my refinance. Yes the dates are correct i still have the documents and it is rediculious. Oh and the 636 they wanted was that appraisal they promised me was waived. You bet i called the original broker Christopher Murphy, i called the closing agent tina bailey and i emailed amy spruce the lady listed in my documents. No one would answer my questions no one would follow up no one would fix the documents. I demanded a manager or supervisor to speak to about this and to discuss correction or cancelation to customer service via online email which still have them emails too by the way. You know what i got? Tabitha Springer in customer service refused a member of leadership and canceled my refinance on her own against my request for member of leadership. Just brushed off. Never mind the crooked handling of the refinance. I wanted to speak to leadership about the mishandling of my refinance and give them one last chance to fix it but Tabitha Springer made it quite clear that my business wasn't welcome nor worth her time. No follow up at all from leadership or any individual listed in this whole ordeal. Reports filed with attorney general, bbb, and ftc because this is fraudulent mishandling. The documents were fraudulently executed with incorrect charges, brokers refused to correct the incorrect billings in documents, lack of disclosure of all charges in closing costs they were adding 10k to my loan and listing less than 5k in charges. Someone faked a larger number for property value than what i said the tax collector office and the online comps said... they put in documents way higher value as if to remove pmi. I stated the tax comps said 179k and online trulia zillow etc said worth up to 189k they fudged papers to reflect 205k. The way this was handled was completely illegal and needs to be investigated. I won't rest til everyone accountable is held accountable and prosecuted. Don't use this company there reviews everywhere are awful mine is tip of ice berg, they clearly are crooks, my review here is one of thousands of mishaps. Please do your own research.
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July 2020 by Margret Jones
Grace is the Best!!!!!!!!
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June 2020 by Sandy P.
This is the worst bank to do business with. I called for a pay off balance on my mortgage on May 8th and was told I would be sent a letter in the mail. I called again on May 15th to inquire about the status and was told that the letter had been generated and mailed. When I still didn't get the letter I called on May 22nd and still got the run around. I called on May 26th and finally got someone who was willing to help me and gave me the information I needed to pay off my mortgage before the 1st of June so that I wouldn't have to make a extra mortgage payment. I received the letter on June 1st. Those SOB's lied to me. They never mailed my letter until the end of the month so that I would have to make the June payment so that they could get a little extra interest from me but it back fired on them because I paid off my mortgage on May27th. I am so glad that I am done with those lying greedy --------.
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March 2019 by Derek Ranahan
Poor management . 20 plus customers in line and 2 tellers on a Friday at 3pm . Needless to say wait time was rediculous !!
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February 2018 by Derek Sedota
Ryan Wentz I love you thank you for fixing the issue that occured with your ATMs eating my money and removing the Overdraft fee that was caused because I was unable to make my deposit without any hassle and in such a fast manner. I went in monday and the money was already put in the account by the end of the day and the Overdraft was removed the following day. I thought for sure I was going to be screwed out of $38 for a overdraft I had no control over. I'm glad it wasn't the case. Thanks again.
