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September 2023 by Brittany G.
Awesome staff Awesome trainers Awesome groomers Always have my food and always have my reptile supplies
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October 2022 by Lorie Bator
Kate Lynn was such a kind, informative and helpful. She assisted me with self-washing my dog. I will DEFINITELY be patronizing your store!!!!
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November 2021 by nicole b.
The customer service at the Petco in Williamsville and the Petco in Amherst is outstanding :-) I cannot say enough good things about it. This afternoon I called the Williamsville location to see if the loaches I was waiting for were in stock - Melissa in the aquarium department was so pleasant and helpful on the phone, even as the store was clearly very busy. I stopped in the store after work during rush hour and Melissa was again just above and beyond helpful. I had just missed a 50% off aquarium sale - but she let me know approximately when I can look out for the next 50% off sale - so I will not miss it this time. Melissa also took quite a bit of her time to discuss 2 of my aquarium set-ups (I have 10 aquariums and I always appreciate advice and tips as I am learning). She is very knowledgeable. I have a lot of bettas and cichlids - and we were discussing caves and hiding spots. She recommended trying out hamster/guinea pig plastic tubes as another affordable option, on top of the rocks/driftwood/caves I already have. What a great idea! As long as I have been into aquariums - that had never even occurred to me. Thank you, Melissa :-) My African Dwarf Frogs especially love the plastic tunnels/tubes I added to their tank. I added them to 3 of my other tanks and the loaches, bettas, and cichlids love the new hiding spots as well. In addition- Petco has an awesome aquarium plant selection! A lot of the staff at Petco have multiple pets - as do I - and it is always a fun experience to talk with employees at Petco who are as passionate about their pets as I am. I had a great conversation with the girl at the check-out this evening as well. I was buying a gecko screen cage along with my aquarium supplies - and she also had recently added a gecko to her pet family - so we discussed what we had learned so far, tips on holding geckos when they are young, and so on. Also - they matched the online price for me when I bought the cage, since I wanted to see it in the store before I decided to buy it. Everyone who works at this Petco is just so friendly and helpful - and there is always a manager nearby for additional or complicated questions. This goes for the Amherst location as well. I visit both locations frequently, and would recommend shopping at both of them for any of your pet needs.
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October 2021 by Melissa Zizzo
Ashtin was WONDERFUL!! At the beginning of the appointment, he took the time to get to know my dog and assess him. He really listened to my concerns and then suggested things to help his paws (without being pushy). He was so friendly and patient with my dog, who really doesn't like getting groomed.
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June 2021 by Sue Fagan
The people. Plain and simple. They were very professional and explained everything. They made me feel very comfortable leaving my dog.
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March 2021 by Liz M.
I like Petco in general an this one I n particular. I am glad they are still here. Unlike the other businesses that shutdown in the same plaza..
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March 2021 by beverly shamblin
Jessica, our groomer, is knowledgeable, kind, courteous, and so patient & skilled with our dogs. Deserves a raise..
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December 2020 by Denise Miller
The staff is friendly and flexible. My dog always looks great, it’s also close to my home! Already made another appointment!
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December 2020 by Julie Tedesco
Great grooming job and customer service!
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November 2020 by Robert Fuller
Jessica did an exceptional job on our new puppy. she is super informative and helpful
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October 2020 by Duck M.
Another business which wishes me harm in order to visit this establishment At the rate these businesses are going you could walk in stark naked as long as your wearing a mask... zero compassion for those of us who cant tolerate a mask
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August 2020 by Jenny Jones
It’s the best cut Mason has had in some time. Groomers were very helpful and knowledgeable
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July 2020 by Jaclyne Mullins
Nicole did an amazing job with my little guy. You could really tell that she loved both her job and dogs. My dog is a little shy to new people but, he just loved Nicole. Couldn't have asked for a nicer job. Petco is a little on the pricey but well worth paying a little more.
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July 2020 by Molly D.
I like it here. They match Chewy.com prices or any competitors- so I just go there because I'm sick of petsmart and this is closer to me and they've been very nice. Minus one employee who refused to cash me out with Chewy prices and then was told to do so after causing a bit of a scene in her end. But, everyone has bad days. Overall - they have what I need and want at the prices I want them at! If they redid their grooming section I may take my dog there, but, I wouldn't as is.
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April 2020 by Rich Johnson
I had my dog's nails trimmed. I could not find his rabies document and Petco had the information on file. I got in with no wait and was out in 10 minutes. The girl who trimmed him was very nice and friendly. i could tell she loves animals.