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November 2024 by Abreanna Garcia
No one else here have me in the waiting room for over an hour
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November 2024 by Andrew Borchik
Choose another location. Or avoid Quest at all costs. There was absolutely no security at this building, people nodding out in the waiting room, one person on duty who had zero interest in doing her job and couldn’t find an ECMC MD in their system, then neglected to send my results to either one of my two doctors. Horrendously unprofessional.
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October 2024 by John Improta
Absolutely ridiculous. They cancelled my appointment 20 minutes before I was scheduled to walk in. I got a quick “sorry” text and then was just scheduled to a different location however the soonest they could make it was 12:40 in the afternoon. This is so unprofessional and I will be speaking to multiple representatives to try and fix this matter. I recommend that if you get an appointment through their automated system you discuss with a real person to confirm your appointment.
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September 2024 by Krystle Lester
The staff is friendly…. Amazing. However. My appointment was at 12:30 and it’s not 2:00 and still haven’t been called back. I have an appointment… so how is this long of a wait possible for a drug test. They aren’t busy. However seems like they decided to have lunch all together vs in breaks to keep the line moving. I’ve had to use the restroom since I’ve gotten here. Two hours later I’m still waiting to go..
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May 2024 by Janet Weisbeck
Fast friendly and didn't cause any pain or bruising
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April 2024 by harry burgher
I went in to the lawn st location in Buffalo
I was taken in less than 5 min. The lady on duty was very friendly, professional. I was in & out in about 20 - 25 minutes.
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February 2024 by Jacqueline K.
I was at the Quest lab on Lawn Ave this morning my name is Jacqueline Kesick an I dropped a compression left hand glove there can someone please call me an let me know if they picked it up so that I can come back to pick it up I really need THT glove please call me at 716-370-8466
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January 2024 by Hannah Mahon
Even when you have an appointment you they take so long to see you. Terrible service.
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November 2023 by Maria B.
This is a ridiculous business. Their computer accepts Walk ins, but they say they don't take them after a certain time. I would highly recommend you not come here or you figure out a way to call them and find out if they'll take you as a walk-in well before they close on any given day. I was here well before closing. Nevermind the fact that there was no one in the waiting room (which only has three chairs) and it didn't appear that it would've taken anyone any time to help me, when I heard them laughing and chatting about their weekend plans from behind the door before they came out to tell me that they were not going to be able to take a walk-in. I looked this up, on the quest website, to see which site was open, taking walk-ins, and it did not say that this one would not take a walk in. You need to fix your systems and update your website. If you want to be a business that only works by allotment then make that system update. But if you take walk-ins then you should accept walk-ins all the time, or update your website to say "no walkins after xxx". But the real "ouch" was the clear lack of business happening when I arrived and sat down - I heard it through the walls - and then the "we can't take walk-ins" with an empty waiting room. I call nonsense. Wonder if this has anything to do with your lower stock price the last few months.
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November 2023 by Deb S.
The tiniest waiting room I have ever seen with about 6 crowded chairs. Long wait even with appointment. Should be much cleaner since this is a medical facility. Seems rather neglected in a neglected neighborhood. Not enough staff. Blood draw was fine.
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September 2023 by Paul
Go. Somewhere. Else.Showed up here 45 minutes before they closed. Zero patients waiting. Sat there 15 minutes. Finally lady came out said they can't take walk ins, because they close in 30 minutes and they have 2 appointments coming "soon". I asked how many patients are there now, she said none.... absolutely horrendous, but 100% typical for quest. They are the absolute WORST.
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July 2023 by Tara F
The lady with the heart glasses is sooooooo nice, professional and efficient. I have really hard to reach veins and I warned her, she tool heed to what I said and she agreed with me. She took her time, found the right vein, didn't rush and took blood in one shot. The whole time making sure I was OK. No bruising, no digging, hardly any pain, and no collapsed veins. I'll be back there, even though it's a 30 minute drive for me.
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July 2023 by xavier washington
I was called back before I even sat down, the phlebotomist was friendly and it was a quick and easy visit
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February 2023 by Eric Chiazza
Closed. I don't know why Google didn't accept my edit. I sent them a picture of the Location is Closed sign on the door.3 people I passed by in the hallways towards the entrance and asked where I was going and they all said this location has been closed for a while now.There's other reviews about this. I also got a Quest confirmation email so it doesn't mean that they've opened back up.Quest is great in my experience... however this review was made worthwhile because the online scheduling system showed the earliest available appointment wasn't for several weeks, so I had to drive farther to this closed location after still waiting 10 days
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June 2022 by Rave Raq
Closes early
