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January 2024 by Brian Sullivan
Friendly and knowledgeable staff. Item I needed wasn’t in stock but the arranged delivery of the item to my home.
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October 2023 by Michael Schmid
The only woodworking specialty store in Buffalo. Staff is always friendly and helpful, great selection of tools, supplies, classes available.
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August 2023 by Rob Haak
Great wood workers store, they have everything you need and friendly, helpful staff!
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March 2023 by Alex Tarelho
Thank you Amber for holding an item for me and your prompt email responses to my inquiries. Great job!
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October 2022 by Penny D Hite
Really disappointed in Rockler’s customer service. I bought a $450 Murphy bed kit that failed in little over a year!I contacted you and while you gave me lip-service over the phone, leading me to believe you were going to make it right, you ultimately sent me an email saying you would not help me. Despite telling you we did nothing to cause the pivot pin to fail, you claimed it was our fault and possibly #600 of weight on the bed caused the malfunction. Our friends who slept on it have a combined weight of maybe #300, and I explained that the bed seemed to shift when it was raised and lowered.Your solution??? Buy an entire new mechanism for $450, when I just need one side of the frame replaced! Not the pistons, nothing mechanical….just the left side of the frame!!! Will they sell me just the part I need??? Absolutely not! Just buy the whole new mechanism…here’s the item number!
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August 2022 by Sandra Wilkolaski
The item that I purchased was not the correct one. I took it back and my money was cheerfully refunded. I was also given a list of other on-line purchase sites to see if they carried what I was looking for. Very pleasant experience.
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July 2022 by Greg Peachey
Great staff. Very helpful. Wonderful selection of products. Looking forward to spending more time and money there.
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May 2022 by Joseph Rago
All my interactions at the corporate level, and local stores have been so far positive.
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March 2022 by Hannah Gressinger
Great customer service. Tom was very nice and knowledgeable.
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January 2022 by Debra Pretorius
Very friendly, helpful, knowledgeable and positive experience. I will return for future woodworking needs.
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November 2021 by Kevin Gibbons
Surprisingly good prices for a specialty shop. Great selection of hard to find hardwoods in stock in lots of sizes.
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November 2021 by R Murphy
Very professional, knowledgeable and takes whatever time needed to answer all questions.
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October 2021 by Matthew Colegrove
It's a great store with lots of great tools. I wish I could afford more than a few of them.
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September 2021 by Sandy LeRoy
I was a walking around the store looking for something that was posted in their newsletter. I saw that they were teaching a class in the back and stopped to look, for not even 20 seconds and the guy that was teaching the class said “god we are in a fish bowl.” Made me feel extremely uncomfortable. I wasn’t watching for minutes, or even 30 seconds. I was interested in what they were doing and you would think they have windows for that exact reason, for people to see and catch people’s interest. But It actually made me never want to go there again. I will find what I needed else where.
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July 2021 by Aron Seefeldt
Like always was welcome as I walked through the door . When ask what I was looking for , I explained that I needed a router set for a shaker door. He pointed at the panel bits and said their were many to choose from ?. I explained that the bit set was for stiles and rails for a shaker door. He hands me a t&g set. I then helped myself to the the correct set and continued to shop. Times are very tough on finding knowledgeable staff but with your prices you shouldn't have a problem paying for that help. Takes money to make money.
