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September 2023 by Tonya Nickerson
I shouldn’t have went to this place after reading the reviews. Holy cow the gentleman replacing my 3 watch batteries was rude, unprofessional, and made sure he informed that for the price of the battery it should’ve taken him 20 seconds not minutes to replace. Disgruntled, he commented how the company that the one watch was from wasn’t a good business. Excuse me, but I didn’t ask you if you liked the watch manufacturer, I simply asked for 3 batteries to be replaced. He went on to tell me next time the batteries will be more expensive and after Jan 2024 even more. No need to worry about that, I won’t ever step foot into your business again.
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July 2023 by Theresa Hageman
After reading through the mixed reviews, I was slightly hesitant to shop with Ross & Co. I decided to stop in anyhow and feel it out. Stanley has been nothing but amazing throughout this entire experience. He took the time to listen to what I wanted and needed, while staying within my budget. Shopping with him was an absolute delight. I assume the bad reviews are from an older generation of folks who expect a red carpet rolled out for them for some watch batteries. I treated him with respect, and have received the same in return. To any of the younger generation out there who understand a proper two way relationship, I HIGHLY recommend stopping in to see these guys. They are amazing at what they do and I promise you won't be disappointed.
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July 2023 by Sean Casey
Owner talks bad about all other jewelers and wants top dollar for low quality jewelery and insists he has better prices per gram than anyone else and that's a complete lie. Tgis is the only jewlers I've ever walked into and didn't buy anything due to those reasons.
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May 2023 by Patty Pappagallo
Very, very poor customer service. After dropping 5 items off for service, I was told I'd get a call the following day which didn't happen. I went in 3 days later and found that my watches were never even touched. I got quite an attitude when the guy was bothered from laying down in the back room to do the job. Very rude treatment from everyone in the store! Will never step foot in the place again which is unfortunate. They had some beautiful pieces of jewelry I was interested in.
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May 2023 by Patrick Pappagallo
Brought 5 watches in to have batteries replaced and the Man behind the counter was rude, nasty and very unprofessional! I will let my cicle of friends know what a terrible experience this business provided. I will never be back!
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May 2023 by Krissy G
Amazing jewelry and owner is awesome and great prices
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December 2022 by Rex Caroll
One of the few jewelry stores that I feel comfortable with purchasing expensive items. Great store.
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December 2022 by Gina Lewek
Quick, efficient service and handsome to boot. Doesn't get any better than that. I'll be back.
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September 2022 by Mary Brucz
I had a ring fixed and bought a beautiful bracelet.
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March 2022 by Kevin Farley
This is my favorite place to buy jewelry. I always feel comfortable when buying the art created here. I never feel like I'm being bamboozled and the owner is top notch.
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March 2022 by Tanya Haynes
My issues were resolved, I guess having something engraved takes a VERY long time...only 2 engravers in our area
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October 2021 by Maddie G
After going to a large chain jewelers who said they couldn’t perform the service, we came to Ross’s. He was willing to resize my engagement ring in house. Not only did he have it done there but in less then two hours and cleaned it. It fits perfectly and shines like never before. Will return for future repairs.
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September 2021 by Khristina S.
Stan was so kind. I couldn't get the back of my child's watch case removed to replace the battery, then the battery I purchased didn't work! I promised him we'd come back to him for the next watch battery.
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August 2021 by Barbra J.
You don't have a negative number so I gave rating as 1. Gentleman in store is not customer service orientated. There was one customer before me. All owner did was complain about biden to customer. Politics should not be intertwined with business. I almost left at that point. I bought a watchband. Owner couldn't stop complaining about magnifying glass ruining his vision. Apparently he doesn't like putting them on. Not in right business if he hates that much. I put watch on and it was to big. Told me he couldn't fix it today (I was only customer at this point). Told me to bring it back Thursday for his son to fix. Couldn't guarantee a day it would be fixed. It takes 15 minutes and they can't tell me Thursday, Friday or Saturday to pick up? When I paid, I got no receipt. He pocketed the cash. Since no receipt, I bet the irs doesn't know about sale
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April 2021 by Tricia Fix
Absolutely love Ross&Co Jewelers. The owner found a beautiful pink tourmaline gem for me then re-set it into my own precious family ring. Did so with the utmost professionalism and courteousness. Turnaround time and price were exactly as quoted. Also had a wonderful inventory of gold and diamonds on display. Will be returning soon! Thanks!
