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October 2023 by D ..
Always top notch service. I recently moved out of Cheektowaga but drive the extra 25 minutes to take my vehicle to Rusiniaks. Fair prices and a great car wash too.
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August 2023 by Arick Unger
I’d driven up to the area all the way from Philly for the weekend— we were on the way to our room when the engine gave a huge shudder. ?Rusiniak’s was the only place open and I needed to get back home by Monday for work. They not only fixed my car the next day, they did it in a few hours and for a good price. Courteous, professional, prompt.Thanks to the staff there for getting me back on the road!!!
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August 2023 by Theresa Bukowski
Great, honest & friendly staff. Very knowledgeable. Been going here for over 20 years, and never disappointed.Service: Tires
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June 2023 by peg reddien
The best..Have used them for many years..Fair honest local company…Services: Air & cabin filter replacement
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June 2023 by Diana Meyer
Brought a newer propane tank in for a refill. The guy sent me inside to pay for it while he was getting started. When I came out of the shop, the guy was gone and an old propane tank was left by my car. The tank I brought was nowhere to be seen. If you advertise propane refills and a customer asks for a refill, why would you exchange tanks without telling them? Not the end of the world, but seems a bit shady.
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June 2023 by Joana Veizaj
Stopped here today for someone to check my headlight as I thought it was burnt and needed a new lightbulb. I asked the young guy at the front desk and he asked this “mechanic” iwho was making hot chocolate if he could do it and he replied “who me?”I explained i was going to get on a highway 6 hrs away from home so that would be so helpful, and the “mechanic” curly longer hair man kept making moaning sounds like you were pulling his teeth and ribs until i said you dont have to do that. Went down the street at K&M mechanical, not only were they willing to come out, and help me but we also found out it was a connection issue it was fixed within seconds with no need of a new bulb, oh and free of charge!Wont recommend this place, very unprofessional and not willing to help and keep women safe!
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April 2023 by T-Bird 91
Always loved this car wash, but recently had to many issues with hard water marks from lack of soft water. Maybe get a new water softener system or check it once or twice a day to make sure it’s working?
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April 2023 by Nanci L.
Needed an inspection fast. They took the car that day not promising but offering that if we left it they'd try to do it. They did. It was completed the next day. Responsive, courteous, efficient. Thank you!
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March 2023 by Laura C.
Went to ask if they would replace my rear tail light bulb. I have a 2018 Rav 4.Clearly thought I was a stupid female and wanted to charge me $150.Told them they are crooks and trying to take advantage of me. Went and got the bulb. Cost $2.52 and took me 5 mins to put in myself.DO NOT SUPPORT THIS BUSINESSES. LOT OF ELDERLY IN NEARBY COMPLEX and I am sure they are ripping off every one that goes there. They need to learn a hard lesson
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February 2023 by Donald J. Tucker
If you have an accident on the thruway and the police ask who you want to tow your vehicle, DO NOT choose this company. They lie up front and then cheat you on the back when it's time to pay their storage bill. I worked for an insurance company for 17 years. When my son was in an accident on the thruway, I specifically told him to ask the tow truck driver how long they would hold it storage free before incurring daily fees. The driver said they would hold it for about a week before we had to pay. Due to insurance company delays in reporting and adjusting the claim, the car sat for several weeks. I was told that I would be responsible for the first 14 days. Well, I just spoke with them and guess what? They are charging from the night of the tow for the full 14 days---$685.00. When I told them their driver said they would hold with no charge for a week, they refused to honor that statement and are charging the full amount. So, they lied to get it in the yard to pay daily storage fees in addition to $110/tow; $11/fuel surcharge; $56/(7 mile tow); and a $55/admin. fee. I can't imagine what it would be like to use any of their other services. All I can say is get an accurate written estimate and hold them to it. If they promise you anything, don't believe them. Their word means nothing. Otherwise, it's going to be a cash grab. They will tell you one thing to get into your wallet pocket and then do something else when it's time to settle up. Verify----don't trust!!!
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February 2023 by Jackie Wert
Very Very Good customer service . I took my car someplace else first , and they did not fix my problem . I then took it to Rusiniak’s and they diagnosed the problem within , like a hour and a half. They kept me updated with everything. I am grateful.Thank you and you have a new customer for my auto needs .
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November 2022 by Sally Covey
Impeccable customer service, I'd highly recommend for any issues. As a woman I have dealt with some ridiculous mechanics and get nervous bringing my car to new places. I brought here once before but last visit was for engine issues and totally got sound advice, legit estimate and not one person talked down to me even though I likely seemed frazzled and all over the place about how to proceed. It was clear that everyone I dealt with had pride in their work and were experts at their jobs. This shop really stood out to me for the customer service that was provided by the mechanics but I also witnessed the workers go above and beyond helping others while I was there. It was clear to me this company and team is close-knit with each other and their manners of helping people just showed off the company even more. Seeing that they excelled at teamwork made me think how rare that is to find in today's world of post covid workforce. If you're ever visiting this shop for service I highly recommend you eavesdrop and take notes on how this team is completely dominating. Guaranteed you will leave with some ideas about great teamwork in addition to your car work that you needed anyhow
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August 2022 by Laura S.
Patrick took excellent care of me and my disabled car on the thruway last night. Thank you to Patrick. He's an asset to Rusiniak's Service. I think I'll put the company's phone number on speed dial.
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May 2022 by Arlene Winfield
I had a massive oil leak and they cleaned my engine and diagnosis the source of the leak. They got me in on the same day. I'll be back for the repairs..good service.Service: Auto maintenance
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March 2022 by Brian Litwin
My dad swayed me to Rusiniaks for all my automotive needs many years ago. I have never regretted it. Bennie and Chris are always informative and honest to my car repairs. The techs are professional and do quality work.
