Scruggs Automotive Repair, a family-owned business in Tonawanda, NY, has been providing honest and professional automotive repair and maintenance services to the Williamsville community for over 20 years. The shop, founded by Richard Scruggs in 1981, has earned a reputation for excellence, with customers praising its knowledgeable staff and trustworthy services. One customer, who had unsuccessfully tried several national chain shops to fix a persistent tire leak, found the solution at Scruggs. The technician, Andy Carr, not only resolved the issue but also went the extra mile by recalibrating the tire pressure monitor sensors and topping up the critical fluids. Customers have consistently praised the staff's honesty, professionalism, and the shop's lifetime guarantee and free loaner cars. Another customer, who had a frustrating experience at a Jeep dealership, found the help they needed at Scruggs. The staff, particularly Patrick, was described as kind, respectful, and helpful, taking the time to listen and explain the issue clearly. The work was completed quickly and professionally, and the customer was even offered a ride home, demonstrating the shop's commitment to customer care. Customers have also appreciated the convenience and professionalism of Scruggs Automotive Repair, with one first-time visitor highlighting the honest evaluation and timely completion of the work on their SUV. Overall, Scruggs Automotive Repair has consistently provided reliable, knowledgeable, and trustworthy automotive services to the Williamsville community.
Scruggs is reliable, knowledgeable, and easy to work with. With their lifetime guarantee and free loaner cars... What's not to love. I felt my vehicle was in good hands and that they valued me as a customer. They will be the 1st call I make whenever I need anymore service.
November 2025
This is a repeat visit to Scruggs and I am pleased every time!
November 2025
1st experience after my Aunt referred me. Had a leak in my front driver's tire that Cleave hill tire installed twice and didn't identify a cracked rim. Scruggs ordered fast and installed 2 days later. I feal good price, service. I will be returning again 👍
