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March 2024 by Robin Palmer-Goodson
Tyler, Marissa and several others have diligently assisted with me getting my medical supplies due to insurance and technical issues beyond their and my own control. I plan to continue my patronage with Sheridan Surgical because they treat me with sincere concern for my needs. Thank you Sheridan Surgical
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February 2024 by T P
I came in today very stressed. I needed a power cord for an ice machine that I had misplaced. My husband just came out of surgery about an hour prior and I needed to get the ice machine going. The store was busy and it looked like it was going to be a bit of a wait. I found Annette and explained my situation. She was so lovely and kind. As she was about to go find the manager Jessica came by and intervened. While on her way to the back helping another customer, she was able to check on what I needed as well. She is a super star that showed kindness and compassion for my situation. Jessica was able to multitask while still serving her customer before me. Once finished she then checked me out quickly. I appreciate the service I received from these two awesome ladies!
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February 2024 by Gemma K.
Doing business at Sheridan Surgical was a very easy going and comfortable experience....The staff is excellent and Knowledgable....they have a large supply of medical equipment and give wonderful one on one care...
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February 2024 by MaryAnn T.
Sheridan surgical is not only a place for medical supplies but also has a service dept that makes house calls for anyone who has a problem with power chairs. I called and made an appointment with them and they fit my client in their schedule that was conducive to her needs as well as mine. Even though it's standard for 4 hour windows of time for most businesses, I can understand that some diagnostic issues can cause time delays... When they did arrive, I had the most professional and polite as well as knowledgeable gentleman- his name was Dean - show up and within 45 minutes he had diagnosed, and fixed the issues with the wheelchair. The best part of it was it cost a $75 svc charge and cost of parts that were on point and fair. It's not the first time I've used them and I can wholeheartedly recommend them for all my yelp friends and family.
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January 2024 by Andrea Mentecki
So I went to Sheridan surgical to get a prescribed plantar fasciitis sock and I had the sales associate open it to show me how it worked it, Good thing I did because it was an already worn not washed sock that literally had a dirty footprint on it.. How, HOW does one resell used undergarments. Do they resell dirty underpants as well? Either take the hit and throw it out or change the policy to no returns on socks and other undergarments. They were gonna resell that for full price how disgusting. I asked for a clean new one and was told that they didn't have any clean unused ones in my size. I work in healthcare in surgery this is truly disgusting.
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January 2024 by Sean Grohman
Great location and great selection.
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November 2023 by thomas Francis
Terrible customer service, treat people awful when they have real medical needs and concerns . Treat it like a deli where u take a number and wait to be called. The owner has no class and backs up his rude and confrontational employees. Will not support or go there again!
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October 2023 by Marqus R.
As we wanted to tour Frank Lloyd Wright's Martin House, which would involve me doing some walking, we stopped by Sheridan Surgical to purchase a handicapped walker. As we had phoned in advance, they knew exactly who we were when we arrived and gave us a warm greeting upon entry. I was really impressed with the place. Their good inventory covered everything. They showed me the walker I wanted, and I was stunned. The price is only $79.00. I had looked at the exact same walker at a medical supply outlet in Fort Lauderdale and it was priced at $129.00. I know things tend to be more costly in Fort Lauderdale than in the Buffalo area, but this big difference was ridiculous. So, my hats off to Sheridan Surgical, and a Yelp Five Stars to you.
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September 2023 by Robert Kazeangin
You cannot beat the customer service you receive when shopping at Sheridan Surgical. Dean and Ginger know how important it is to provide over the top service and have taught their staff how to treat customers. We would not even consider purchasing our medical equipment needs anywhere else. When you enter the store you become part of the Sheridan Surgical family. Thank you always for the kindness shown us.Best to all,Bob and Claudia KazeanginNiagara Falls
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August 2023 by Julie K.
We had a chair lift installed 3 years ago for my parents. They moved out 2 1/2 years ago and we haven't used the chair lift in years. We needed to use it for a brief visit with my mom and it was not working. I called and they organized service to squeeze me in to get it up and running the same day. They are kind and professional. Thank you!
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July 2023 by Philip Green
Needed a wheelchair rental for mon after hip surgery to get her to the airport. Called 8am left message. 15 minutes after they opened, we were on our way to pick it up. They couldn't have been nicer, a rarity in niagra. Highly, highly recommend.
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June 2023 by Theresa Battaglia-Palma
I have used Sheridan Surgical over the years, more so now that my 94 year old mom is living with me. They have gone above and beyond for me. Today (literally 1 hour before close on a Saturday) , my moms lift chair wouldn't get her back up. I called and Craig came right over literally in minutes and saved the day!! I highly recommend them for all your health care needs .
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June 2023 by Mary Zern
I have been a customer of Sheridan Surgical for many years. They are friendly and welcoming. They listen to you and guide you to what is in your best interest. Very helpful! 5 Stars*
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May 2023 by Janice Culver
I went to Sheridan Surgical because I sprained my foot. The owner actually ended up waiting on me and she was so helpful and considerate of my injury. She offered several different options and took her time to make sure that I was satisfied. I ended up with a boot and it has worked out very good. Highly recommend Sheridan Surgical for all your medical needs!
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May 2023 by Joan P.
I have used this business for numerous products, they are professional and accommodating to your needs.