July 2020 by Annie Schumack
This is the third time in a row i have dealt with this barista. She goes by the name jahnia pronounced . jah-nye-ah. I called regarding a uber eats order this time and asked she help me by asking a fellow barista to add extra half and half because uber eats doesn't have tje option. She hung up on me.i called back anf asked you hung up?? She with a horrible attitude said no, and s and my friends have had issues as well, why r u keeping such employees!?! Should i go get coffee elsewhere??so I said okay and proceeded to ask her again for help with my recently placed order when i was done talking and she said ok with attitude I before I could even say thank you she hung up with me. I thought starbucks was a place that really took customer service seriously,but if u have someone like jania on your team being rude ,and having attitude with customers working for you it doesn't show appreciation for taking customer relations to heart, this is my third bad experience with her
June 2020 by Pickle
My favorite location by far. Always make my special orders perfect!!
June 2020 by Chris Edwards
This os why Starbucks is known for great service and their products. Always service with a smile, friendly and kind.
June 2020 by R Gormley
The drive thru line is intimidating, but they move quickly. My orders are always correct and ready for me. And this location has the best baristas in Buffalo! This is my happy place!
June 2020 by Abel Plazola
Recently visited via drive thru the store, and since lane was too long, an "opportunistic" young lady cutted the lane, then my wife rapidly notified the Store Manager (we assume he was), and with great calm and leadership skills let the lady stay on lane, talked to her all the way to the cashier, then he told us the order was taken care due to this incident. Everyone left happy! Big cheers to this gentleman.
June 2020 by Jeffrey J Lysiak
I’ve been frequenting this location for 10 plus years, things are going down hill. First, how do you not have any bold? Not even a pour over? After waiting in the drive thru for 30 mins because of their ridiculous weekend hours, 9 am! There are other stores opening at 6, why 9 am still? If they opened at 6 there wouldn’t be a mile long line at 9! Then no bold, so I get an extra shot to strengthen it up and get charged for it. 10 years Plus Dave, over 3000 a year and your goin
June 2020 by Jenelle Ortolano
I would give them zero stars if I could. I have been there a couple times for these color changing cup, and they told me to come first thing in the morning. I came and they had them, but they didn’t want to open the box. It’s one thing not to have them, but telling me to come at a time and not want to open a box is absolutely ridiculous!
June 2020 by Jakarri Dubose
Great beverages as always, though their pick up order service needs a lot of work. It lacks structure and order, although since it is a fairly new feature at the establishment, it is understandable.
March 2020 by Donna Y.
At this location in the Denver Airport - excellent customer service! The Barista went out of her way to help me and made a great suggestion when what I originally wanted was sold out. I wish all the airport Starbucks were this excellent!
February 2020 by Renee Daniel
I was very disappointed with this Starbucks. It was not clean. They had many persons working but I waited at the cash register for awhile. It seemed like everyone was working on the drive in orders. And on a side note why was the African American employee cleaning the store..wiping the windows, broom in her hand..and she looked made about it. This store needs to take a look at itself.
January 2020 by La Fin Du Monde
Worst experience I've ever had at a Starbucks. I usually attend the UB campus Starbucks and ALWAYS have an amazing experience. I am from Los Angeles and, still, I've never had such a terrible experience. The people at this location are fake and grumpy. Whoever manages them is a grouch. You can tell the UB campus manager is a sweetheart because her employees are always the same; amazing. I am very disappointed with my experience stopping by for a coffee and I will never attend this location again. The girl at the window was such a sweetheart, though. Get your stuff together Starbucks. Major thumbs down to this location
January 2020 by mtt
The two star rating isn't for service or food quality. Everything is consistent with every other Starbucks you've probably ever been to. Good staff, good coffee etc.
January 2020 by Harley Quinn
Love it!!! It might cost two dollars more than if you went somewhere else but it is so worth it. Coffee is always fresh they have tons of different coffees,lattes,espresso to choose from. And no matter how busy it is the staff is great and quick.
January 2020 by Natalie Watson
The baristas are so great and they always provide friendly, accurate service!
January 2020 by Diana Markovich
So let's have a chat regarding this Starbucks. They are obviously superior in terms of the food and beverages as well as friendless. However the parking lot is limited. If you park along Delaware in their designated area you won't get out due to the long occasional lines. The staff could be a bit quicker in terms of inside and outside service. People at times are in a rush and don't want to watch 2 people open a coffee bag and then discuss it. Management may be needed in this area. Other wise great.
January 2020 by T.A. Ball
I don't go to Starbucks that often, however, when I do it's consistently good. The service, the beverages and good is always really nice. I hope that never changes!?
December 2019 by Kevin Kresse
Busy drive through. Some room inside to read & write and chat. But not much.
December 2019 by Meech Prude
Worst experience ever at any Starbucks location. My cup was only half filled and after going back to complain about it they decided to just add more milk. I ordered a macchiato. If anyone knows anything about coffee the milk goes on the bottom of a macchiato not the top. So what I ended up with is basiclly a 7 dollar cup or warm milk. If I could leave 0 stars I would. This Saturday night shift crew is horrible. Get your s**t together Starbucks
December 2019 by Michelle Hanson
Love their chai tea latte
December 2019 by Greg G.
This was a freebie a Irish cream latte. This is not my usual Starbucks but it's my favorite. They are always helpful and prompt. Really nice associates here. I enjoy sitting and enjoying my coffee. Pleasant surrounding environment and not too far out of my comfort zone. I'm happy that the Starbucks contest is on again. It's not your typical Starbucks it's a step above. I hope someone sees this and realizes how much they are appreciated.
November 2019 by frank palladino
Great service. Family atmosphere with Starbucks employees!!
November 2019 by Rachel R.
I usually like coming to the Starbucks but my recent visit was not so welcoming. I guess the long line at the drive-through must have been frustrating for the barista because I was not greeted and simply asked what they could get me. Next time I will go to target because they have a Starbucks inside.
November 2019 by Tracee J
I love this Starbucks. It’s my favorite one because the staff are personable, funny and nice. I’ve NEVER had a bad experience at this location. Ever. The store manager is present and always chatting with the customers and looks out for the staff to ensure everyone is taken care of or enjoying themselves. It can get very busy in the parking lot and the location makes it difficult to access so I park on the side street which saves me a big headache when going in to place an order. You have to be patient with the staff as they have a lot of work to do but they always do it with a smile which is why I will always come back.
November 2019 by Pookster USMC
I refuse to frequent this establishment because of how I was treated. I am a veteran, and when I pulled out my wallet, the girl saw my VA Id card. she talked down to me and went on about how I was worse than common criminal, and her Manager backed her up. I NEVER ask for any Vets discounts, and I didnt do it there either. I actually want even ordering for myself, it was for my Nephew. I lost a bet. Normally, I brew my own coffee. I dont pay astronomical prices like Starbucks charges. I dont even go to Tim Hirtons, which is considerably less expensive than Starbucks. If you have a business, keep your politics out of it. This place will NEVER get my money again.
November 2019 by Julia R.
Okay. So I am a very regular customer at this starbucks location.. to the point where the majority of the workers know my name. I am now no longer a regular to this starbucks. To be told I can't order my drink a certain way because "they aren't allowed to" is a complete lie. I don't know his name but he always uses weird accents and is always slightly rude and has an attitude anytime i order and it's only him.. So today i went to get my normal drink and was told "no" and he wanted to charge me $4 for something i don't want. And it's funny "you're not allowed to" when the store manager cashed me out yesterday and typed in my drink how i wanted to... so if he can do it, so can you..? right? super ridiculous.. just lost a loyal customer.
October 2019 by Shaun Galvin
Decent coffee.. idk what it is but every other Starbucks coffee tastes differently..
October 2019 by Mike Green
Prices are pretty high here not my first choice for coffee
October 2019 by Valerie Brown
Breakfast prices are not gud too expensive they itemize everything
October 2019 by Judy Stadler
A very nice quiet location.
September 2019 by Brandon Rappold
Can they even handle a rush. AVOID LOCATION. Forgot my order and had me waiting 10 mins plus. Alicia was the issue. Her less than meaningful sorry didnt make up for the time she wasted.