-
April 2025 by Maria Lo
I came in and wanted to look at the new Ariana Grande line, and possible buy the heart choker. My sister was with me and she just recently had knee surgery. I tried opening both doors and the lady said well the other side is open, saw my sister in the wheel chair turned around and walked away. She was one the phone, ignored us completely and wouldn’t help my sister get in the store. I waited near the Ariana grande line and after 5 minutes left. Horrible customer service, will look into purchasing online.
-
February 2025 by Alea Mancini
So disappointed to walk in eager to purchase 2 necklaces and 2 bracelets from the Arianna collection for me and my gf for Valentine’s Day. I was really excited to receive the free hand mirror as well. Upon entering the store they had the collection at the front. A sales lady came out after I browsed the collection and said a mere “hello” to I said hello back to. After that I wanted to compare my bracelet options to make sure these were perfect for my and my gf so I walked around the store for about 10/15 min and did not receive any assistance as I grabbed items of the shelf to look at closer. They did not ask if I wanted to try things on (I am a cis woman) if I was shopping for anything or anyone specific, nothing. I turned to look at the two sales lady after another came out of nowhere in the completely empty store and just walked out. If I am planning to spend well over a thousand or two dollars I expect the service to be the highest. Additionally as someone in sales I cannot believe you would let someone walk into your empty store and NOT try to make a sale…. Or even attempt! Do these girls want sales jobs? Will order online just to not give them commission
-
February 2024 by Spam S
I will say that the customer service is horrible and I will be contacting the store owner.
I went in earlier today over a defective product that I have been having issues with and the manager ( or at least some sort of supervisor) on duty was extremely rude and condescending. When initially being called out by the associate to meet me she says “oh i know exactly who that is” which is extremely unprofessional. In the duration of the entire interaction she was unhelpful and her mannerisms were not up to par. She would look me up and down ( for lack of
a better word sizing me up) several times and give me crazy looks when i was explaining that I was frustrated with the product being defective for the second time. Her overall behavior was inappropriate and to be frank I feel bad for the associate because I can not imagine working with her to that extent.
Additionally, when I went in about the product the first time she ignored me several times throughout the conversation.
I did not get the name of the manager however i do know she was on duty 01/31/24 at around 4pm. I hope the store owner responds promptly as this behavior was nothing short of ridiculous.
She also gave me customer service phone number and I will also be giving them a heads up that there fellow managers are clearly falling short of what the company has to offer :)
-
February 2024 by allie l
I will say that the customer service is horrible and I will be contacting the store owner.I went in earlier today over a defective product that I have been having issues with and the manager ( or at least some sort of supervisor) on duty was extremely rude and condescending. When initially being called out by the associate to meet me she says “oh i know exactly who that is” which is extremely unprofessional. In the duration of the entire interaction she was unhelpful and her mannerisms were not up to par. She would look me up and down ( for lack ofa better word sizing me up) several times and give me crazy looks when i was explaining that I was frustrated with the product being defective for the second time. Her overall behavior was inappropriate and to be frank I feel bad for the associate because I can not imagine working with her to that extent.Additionally, when I went in about the product the first time she ignored me several times throughout the conversation.I did not get the name of the manager however i do know she was on duty 01/31/24 at around 4pm. I hope the store owner responds promptly as this behavior was nothing short of ridiculous.She also gave me customer service phone number and I will also be giving them a heads up that there fellow managers are clearly falling short of what the company has to offer :)
-
December 2022 by Matt Jensen
It's cool I guess my dad goes here every year for my mom so it's kind of a tradition
-
December 2022 by travelgirl179
This is definitely a valid option for shopping, Christmas shopping or spending time while you’re in the area! Tons of stores in a convenient location, it was super busy while we were there though.
-
August 2022 by Karen Jackson-Molenda
Very professional and polite
-
June 2022 by Laura Vazquez
Excellent service and they stand by their guarantee! Fast professional service!
-
April 2022 by sdaj1993
We finally were able to cross the border from Ontario into the U.S., without having to do a covid test to return. We were shocked to say the least at the current state of the Galleria. Many favourite spots no longer there that have been affected by Covid I'm sure. The worst part was it has become a teen hangout. Not shopping, just crowds of teens with nothing to do but hangout in a mall. Was also hoping for some decent deals on the first weekend with no testing but definitely not the case. Found the outlet mall in Niagara Falls, NY much more enjoyable.
-
March 2022 by Samantha Doyle-Sharma
The store is neatly organized and clean. The manager was very kind and helpful. The jewelry is varied and we learned that they even have men's watches! We got more than what we came for and were signed up for the bonus program which sends coupons to use based on spending and milestones. Very pleased!
-
February 2022 by 518lauriek
My cousin and I went to the Galleria for a matinee movie at 11:50 a.m. got right into the show which was great only 5 people in the theater and it was clean and those stadium chairs that recline are amazing to relax in and watch a movie. Plus we went on a Tuesday which is 1/2 price day if you have a Regal Reward Card.
THen after the show we went and walked the mall...........I am so disappointed that the mall had quite a few empty stor fronts, some of the most popular stores are now gone.
I am a person who has to try on clothes for the fit I cannot order clothes online so if the economy keeps up in this direction then fashion malls will close completely......It was pretty dead in there as it was the middle of the afternoon during the week and it was Spring break for kiddos not in school and the mall was still dead. The only store I noticed was super busy was the Apple Store. Stores like Sears and Lord and Taylor are gone as well as a couple restaurants that used to be in the mall. Even the Starbucks kiosk in the middle of the mall corrdiror was shut down and Starbucks is popular so it is so very sad that this is now our new world, plus prices on items have sky rocketed also but our paychecks have not so it's hard to justify paying those prices and shopping for fun it's almost a neccesity now to go shopping. Thank you Covid and pandemic !!!
-
January 2022 by OnAir48105103750
False claim, the Walden Galleria Mall page states they have a nursing lounge and they do not! They have a family restroom with no place to sit and a diaper changing area with a curtain that also doesn’t have a place to sit. They do have a community room that appears to be for rent for events, if they i tended to use this as the nursing lounge there is no signage stating that. When planning trips with an infant it would be nice if the mall actually offered what they say they offer.
-
November 2021 by Tony S
Just wondered if anyone else has noticed the floor shaking on the second floor at Macy’s at the galleria mall in Buffalo. Specifically in the ladies shoe department. It’s very disconcerting and I wonder if this is normal or something dangerous that is being ignored.
-
August 2021 by Justin Fuzi
Escape the Mystery Room is located on the 1st floor near Macy’s. Truly recommend y’all come try it out! It’s an awesome family friendly experience, and is a wicked time!
-
August 2021 by Sandy Hanley
Bought my favorite earrings, I'll be back!
