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July 2023 by Timothy Tuminno
Said hello to a beautiful blonde pharmacist today !
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December 2022 by Cheryl Schalk
Everyone there is always so friendly and helpful. They take the time to make sure that all of your questions are answered. They care for your well being. Thank you!!
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December 2021 by Lenore Siejakowski
Employees really care.
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June 2021 by Anon Y.
Since returning from abroad, I have had many disappointing experiences at a few Buffalo-area Tops locations. As a child and young adult I recalled many of visits to be second to none if not on par with perineal competitors such as Wegmans, however in recent years, Top Friendly Markets consistently has lagged behind by way of price, cleanliness, quality, selection, customer service when matched against local, national and international chains that have entered the Western New York market within the past decade. My frustration with Tops started when first returned to the area May of 2015. I wanted to return bottles and cans for their deposit at the Tops Main and Union location. I had various redeemable container purchased at different supermarkets throughout the area. I inserted various bottles and cans into the machines which were purchased at several non-Tops stores such as Wegmans. All the cans were accepted and credited with the acceptation of a few others - the containers that were once filled with drinks I had purchased at another Tops locations the other side of Last year, I was shopping for bananas the Tops Maple and Transit location. After I inserted my phone into the front pocket of my shorts, the mobile phone fell to the floor. As I was about to pick up the phone I noticed a working heading in the path where the phone fell a few feet away. The worker, wearing black shirt with a red collar, was dangerously close, so instead instead of reaching down to pick up my phone I told the worker "I dropped my phone" and "watch out." Oblivious to my commands, the worker ran over my phone with the cart, causing two of the four wheels of the cart to knock the flimsy cover of the phone and and cause damage to the screen and stylus. Judging by the colors of the employee's shirt I was certain it was a Tops employee who had damaged my phone. I called Tops customer service explain what had happened but they insisted that they reviewed video of the incident and insisted that it was not a Tops Employee they view in the incident, but a Coca Cola vender and they were not responsible. I had no idea how it would be possible that representative of Cola Cola would be pushing a cart carrying produce into the produce department. She along with other representatives told that a representative of Coca Cola's insurance provider would be in touch with me and warned that I could that I could be responsible for committing fraud. When I got in touch with Coca Cola's insurance representative I was stunned how unprofessional she was. I assumed she had access to the very same video the Tops employees had allegedly viewed and insisted she view it. "Check the video," I said. She then replied "yeah, I'll check the video," with a hint of sarcasm. I said it may not have been a Coca Cola employee because the person maneuvering the cart was wearing a shirt like most Tops employees commonly wear. I then asked what she saw in the video. After asking. She then revealed to me that there was no video and the call ended abruptly thereafter. Following the call, I continued to call Tops' costumer service to inform them what happened , insisting it was Tops and not the Coca Cola Company that was respnible for the damage of my mobile phone. To this day, I was compesated by Tops with not even a ten-doller gift certificate. It's really a shame how petty Tops has become.
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May 2021 by h.
Not so friendly place but some workers do try to help
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March 2021 by Lindsey Nirelli
Pharmacist Anthony is delightful. Very knowledgeable and understanding. Hes willing to listen and give advice! He will fully help you understand any questions on your script. He supplies his whole attention to his customers and makes them feel important!
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November 2017 by Kate A.
Wegmans is my go-to but this Tops location is on my way home so I'm actually here fairly frequently. The produce is typically pretty good, though not as good as Wegmans sometimes in terms of shelf life. They do have convenient prepared food, though most of it is fried or not super healthy. There are permafrost sandwiches and salads but I tend to think those are overpriced (in general, not just here). There's a wide variety of options in the store and overall I tend to like this Tops better than other locations. Fun fact: I actually ordered my wedding flowers through this Tops. I'm not sure that they were ultimately that much less expensive per se, but the girl who did them for me was extremely flexible and helped me with some beautiful things within the budget I had set. She also came through with some last minute extras when we had a minor catastrophe and needed an alternative. (Namely, when the 50 beautiful gum paste roses that I spent weeks making for our cake melted in a humidity wave 2 days before the wedding....) All Tops locations annoy me a little because when you do self-checkout you have to ask every... single... time... to be able to enter the phone number for your bonus card, whereas at Wegmans you can just type it in. But, if you're in the area, this Tops is a solid option.
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March 2017 by John M.
Let me start by saying Tops isn't my go to for groceries but today I was in a hurry and this was the closest. I'm never very impressed with their produce or seafood but today was the worst ever. Not sure if it was an off day or this location doesn't have as high of standards as other local Tops, but this was bad. It stunk, the store was filthy, and the produce looked weeks old. I'll drive the extra 5 minutes to Weggies, and pay a bit more for better stuff. Won't be back unless I absolutely have to..
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April 2016 by Derek M.
Terrible layout and everytime you ask an associate for help its like you are bothering them. Just a terrible experience every time!!
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December 2015 by Jessica M.
A standard grocery store to suit my standard needs. The best part about this location is that it is right next to my apartment and right by the Tonawanda Aquatic Center where I coach, and open 24 hours for my convenience. Unfortunately the produce at this location is sub-par and I've gotten bad "freshly carved" meat from the deli before. The ready-to-eat foods leave a lot to be desired, but I've found that to be the case at nearly every Tops I've shopped at. I'll keep coming back because of the convenient location, but if you work next to a different Tops (or GASP a Wegmans, what a luxury!) then I would advise stopping there to stock your mason jar salads.
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September 2012 by Gordon B.
Good location, easy to get in and out of. They have a nice selection of the the general stuff you need for every day shopping. Decent prices, fresh produce. What else needs to be said? Has a gas station as well
