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August 2025 by Ess Jayyy
The pharmacy is top notch and always has been ! Joe, one of the main pharmacist has taken the time to answer all my questions and even come out him self from behind the counter to make sure I am grabbing the correct over the counter medication! 10 stars!!
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October 2023 by Mark T.
The store is good, Employees are nice and helpful, bathrooms are real clean and so is the store. The only real disappointment is the bottle return, it's a mess. Usually machines are over filled and it difficult getting someone to empty the machines. The room really needs to be cleaned up. We shop there every week and I dread taking returns every week. I wish Tops could look at this area and straighten it out.We enjoy the grocery store experience and recommend Tops. Don't let the bottle return discourage your grocery shopping.Thank you,Mark
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April 2023 by Adam G.
Absolutely horrible grocery store. Spoiled and expired meat, fish, produce and dry goods. Do not shop here.
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May 2022 by sons of anarchy
There rude we called them for my wife's heart medication and they didn't tell us what time they close now they told us we couldn't get her heart medication my wife medication were gone so now they told us we couldn't get them so now my wife has to go without they said at first we couldn't get them fir 3 days there not to Swifts I'm thinking about changing pharmacy now there pathetic
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June 2021 by Anon Y.
Since returning from abroad, I have had many disappointing experiences at a few Buffalo-area Tops locations. As a child and young adult I recalled many of visits to be second to none if not on par with perineal competitors such as Wegmans, however in recent years, Top Friendly Markets consistently has lagged behind by way of price, cleanliness, quality, selection, customer service when matched against local, national and international chains that have entered the Western New York market within the past decade. My frustration with Tops started when first returned to the area May of 2015. I wanted to return bottles and cans for their deposit at the Tops Main and Union location. I had various redeemable container purchased at different Supermarkets throughout the area. I inserted various bottles and cans into the machines which were purchased at several non-Tops stores such as Wegmans. All the cans were accepted and credited with the acceptation of a few others - the containers that were once filled with drinks I had purchased at another Tops locations the other side of town. Last year, I was shopping for bananas the Tops Maple and Transit location. After I inserted my phone into the front pocket of my shorts, the mobile phone fell to the floor. As I was about to pick up the phone I noticed a working heading in the path where the phone fell a few feet away. The worker, wearing black shirt with a red collar, was dangerously close, so instead instead of reaching down to pick up my phone I told the worker "I dropped my phone" and "watch out." Oblivious to my commands, the worker ran over my phone with the cart, causing two of the four wheels of the cart to knock the flimsy cover of the phone and and cause damage to the screen and stylus. Judging by the colors of the employee's shirt I was certain it was a Tops employee who had damaged my phone. I called Tops customer service explain what had happened but they insisted that they reviewed video of the incident and insisted that it was not a Tops Employee they view in the incident, but a Coca Cola vender and they were not responsible. I had no idea how it would be possible that representative of Cola Cola would be pushing a cart carrying produce into the produce department. She along with other representatives told that a representative of Coca Cola's insurance provider would be in touch with me and warned that I could that I could be responsible for committing fraud. When I got in touch with Coca Cola's insurance representative I was stunned how unprofessional she was. I assumed she had access to the very same video the Tops employees had allegedly viewed and insisted she view it. "Check the video," I said. She then replied "yeah, I'll check the video," with a hint of sarcasm. I said it may not have been a Coca Cola employee because the person maneuvering the cart was wearing a shirt like most Tops employees commonly wear. I then asked what she saw in the video. After asking. She then revealed to me that there was no video and the call ended abruptly thereafter. Following the call, I continued to call Tops' costumer service to inform them what happened , insisting it was Tops and the Coca Cola Company that was responsible for the damage of my mobile phone. To this day, I was compesated by Tops with not even a ten-doller gift certificate. It's really a shame how petty Tops has become.
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January 2021 by Tara K.
We moved about a year ago, and I had to pick a new more convenient Tops to our new location. So this Tops is not the closest, most convenient to us, but it is closer than our old preferred Tops, and the ones that are closer than this are not as desirable for one main reason. I prefer this Tops because it usually is totally dead. Even pre-pandemic times, I prefer an empty grocery store to one teeming with people. Hence I never shop at Wegmans. For whatever reason, this particular Tops is nary-a-soul most of the time, at least when I make it in. I do the bulk of my grocery shopping these days via WalMart pick-up, but do prefer to pick out some of my own produce and bakery items. So that is mainly what I come to Tops for anymore, and this location does a good job with those things. The quality of fresh items is fine here. Not exceptional, but certainly a decent quality selection. One thing I don't love is they rolled back some sanitizing practices sooner than I'd like, like wiping down the self check-outs between customers no longer is practiced. I always have sanitizer with me, but there are hand sanitizing stations on the way in/out, if you need it. I will continue to use this Tops for my regular fresh staples as needed, and appreciate if you don't come here so it stays nice and quiet when I do. :-P :-P :-P
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July 2020 by Linda M.
Tops is the closest grocery store to our house though Wegmans is only 2 parking lots further. We normally only go to Tops for sale items. They do run some good sales but I find a lot of their normal prices higher than other stores. Besides the prices I find a lot of their employees either rude and/ or unknowledgeable. This is especially true in the produce department where's we've had numerous situations. Last one being when we needed a price on an item that had no sign or code to identify it. Once we got someone's attention they said 'oh they'll check the price when you cash out'. I wanted the price before deciding if I wanted to buy it. They walked away like I was bothering them. Needless to say I didn't buy the item. Tops is a store of convenience and that's it.
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June 2020 by Cameron J.
After cashing out our purchases at the self check out, my wife realized that she had not picked up her prescription at the pharmacy. She went to the pharmacy line. Since there was no bags or stickers provided at the self check out, I pile up our purchases to take to our car. In the foyer, employee Mike stopped me and accused me of stealing. He grabbed some of my purchases from the top of my pile. I told him that my wife had the receipt in her purse in the pharmacy line. His response was "sure she does." in an aggressive way. After she showed him the receipt he gave us our purchases and left without a word. Employee Mike needs some politeness retraining since he is a bad reflection on the store.
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May 2020 by L C.
This Tops location suffers from a split personality (DID) disorder. The food selection and prices are good and the COVID-19 safeguards in place have been better than average. Yet, as a customer, I find myself always on guard when visiting this Tops location because I never know what to expect from store personnel. That's because staff tend to be either exceptionally good or absolutely hideous. For instance, on our most recent visit, a male staff member needlessly harassed a disabled person in our party, ostensibly because the person was disabled. At the checkout, another male staff member loudly bullied our female cashier right in front of us even though he was the one at fault. On the other hand, the person cleaning the carts, the produce clerk, and the cashier that we interacted with were incredibly polite and helpful. Again, be prepared for anything because you never know what you'll have to deal with while shopping at this particular Tops location.
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October 2019 by Frank M.
This Tops is convenient to my home. Most things I buy are weekly sale items. I take the sale opportunities to stock up until the next time the items I use are on sale again. I don't buy a lot of the generic store brand items but when the brand name items I prefer are on sale, the prices are reasonable. I have had problems in the past with the meat department and produce. Occasionally I have found expired meat in the meat case and fresh vegetables that obviously froze in their back cooler, prior to putting out. Previously frozen vegetables like celery and lettuce just destroys the product. And for some reason bananas seem to ripen from green to black pretty fast. I am hoping the new manager will shake things up and quality will improve. I will give them some time and then update this review.
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July 2019 by Fox E.
Nothing Tops Tops. Well okay, a lot Tops Tops, but anyway. Despite giving this place a good review in the old days I have recently decided to lower it because it had bad chicken, and was out of stock of several items that I wanted - and the prices have been higher than I expected... so it's no longer one of my favorite Tops and definitely not one of the better grocery stores in town. But it's conveniently located for my house. Some of the service here has major issues, whereas other people working here are nice. But the main issue is they stopped being open late. They're no longer 24 hours. Which totally killed my usual routine of coming here in the middle of the night.
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July 2019 by Sara K.
***update*** produce is trash again. Also saw water dripping from the lights down onto the presliced meats and cheeses at the deli. Disgusting Impressed by the turn-around here! Staff is much friendlier! One woman even walked by and asked if I was finding everything ok :) how sweet. The produce section looks AMAZINGGGGGG now! They must have someone new running it (if I'm correct, great job!). It is so beautifully presented now. Very aesthetically pleasing. The produce is also in a lot better condition ; no more digging around to find a good potatoe, Apple, etc. WTG Tops. Your improvements are not unnoticed and I'm glad to shop here again .. Wegmans was bleeding me dry on their pri
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May 2019 by Robert James, Jr.
Professional pharmacy, friendly associates, good service.
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March 2018 by Joanna D.
I was shopping in this Tops today and two things pointed out to me that customer service was not a priority. First, after walking around the store looking for tofu for a while, I asked a person, possibly a manager where it was located. He told me it was in the produce section. I couldn't find it there and asked at clerk. She pointed to some area and I finally after asking a third person I located it. I'm sure I'm spoiled by people who care in other stores. Even Walmart escorts you to the product, and doesn't just point languidly to a non-specific location. Then, as I waited for my ride I went to a location where there used to be a bench. It wasn't there so I asked an employee if there was one located somewhere else and he pointed down a walkway. I went where he pointed and there wasn't one there. I asked another person who pointed somewhere else. He also pointed but no bench. Not really important in the greater picture but when an 80 something year old is walking around a large store, she needs to sit down. Just say'n! I nonetheless gave this Tops 'Friendly' Market 3 stars because they had the products that I wanted and the checkout woman was exceedingly helpful.
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January 2018 by Amy K.
Rating this store specifically for the breakfast pizza. This is the best breakfast pizza I ever ate. All of the Tops locations are consistent with using the same recipe and I always enjoy it when I get it. On this day, I ordered a large pizza for a work meeting. I ordered a half egg and cheese, and half egg, cheese and bacon pizza. The entire thing was delicious!
