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February 2024 by pinka maria
I never been to this location and I’m so glad I booked here. Super clean genuinely friendly staff top tier service definitely worth the patronization.
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January 2024 by Lorne Campbell Sr.
Very helpful and courteous staff
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December 2023 by Cody Cook
Caroline was amazing. She’s actually the only reason I use this location for all of my business. She always finds a way to get me exactly what I need. The same goes for Isaiah. Both of them are always polite and courteous. And Caroline always is helpful with any questions I have. I will definitely continue coming back for anything I need
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November 2023 by Gabriel Vazquez
The customer service was awesome & all of the employees that work there are so personable! Carroll was a delight as well. Thank you to the Perry St/ Larkinville location ??
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September 2023 by Brian Williams
There's no communication even if you have a reservation they may cancel or tell you they don't have the vehicle
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August 2023 by Marianne Gonta
Everything was quick and easy. Easy pick up and return. The agent was efficient, professional and friendly. He explained everything clearly. He was working alone on a Sunday at opening (09:00) and kept his cool as the line grew. The truck was clean, except a cigarette smell, but that's just jerks who don't follow rules. The truck appeared well maintained and ran well. I moved a 39 mile round trip from downtown Buffalo to the more rural south. I'm a 62 year old woman and I drove a 10' truck with ease, fully loaded, mostly in the fast lane flow of traffic. I would recommend this location to others 100%.
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August 2023 by Pamela Newell
Always have everything ready! Easy and fast check in and check out!
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July 2023 by Mark Sandekian
Caroline was very professional and personable. I rented a 26ft box truck. I was in and out quick. No waiting the staff there was great... Highly recommended
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July 2023 by Tammy Parsons
Easy drop off and pick up. Highly recommended
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July 2023 by Allyson Krajna
After having a less than spectacular experience at another location, I was sent to Perry St where I was greeted with kindness, treated with respect and helped when they really didn’t have to help me! Carolin was absolutely amazing and helped make a stressful time easier and had me leaving laughing. I’d happily go out of my way to work with this team again!
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June 2023 by Skip Mulvey
I have to start with I did not have a reservation and it was a spur of the moment thing as a tenant of mine was moving out and had no ability to move. So I personly rented a van to help the process speed along.I was the only driver as it was on my card (banking card). Picked up the vehicle at 5 and dropped off at 9:30 with 4 total trips to Uhauls very own storage facility. Veh was driven barely 1.5 miles with the 4 trips taken. No damage from the move as it was right down the street simple move. I looked in my account the Next day and noticed a $475 charge for damage. I called to dispute the damage and the response was the previous client said there was not damage on there rental now there's damage. Very upset they did not call or address the issue just took money out of my account. Very scary if you run on a close budget. I went back to the facility today to see the eliged damage. There was a good dent in the Nerf bar on the passenger side. You can tell that dent has been there for awhile due to the wear and tear on the dented parts. I would have felt that hit happen. Currently disputing the claim and will update this post depending on the final outcome. Still missing $475 out of my account is very upsetting.. be very careful when renting from them. That's what I get for trying to help somone out
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June 2023 by Mark Marinaccio
Extremely polite staff. Were very helpful in choosing the proper vehicle for my purpose. ???
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April 2023 by Jacob K.
Moving is stressful enough and then you throw this shitshow of a company in the mix and you will be pulling your hair out. The whole Uhaul process took longer than the physical move! Show up to get our truck and it wasn't ready so they want the customer to drive all around town to pick up a different truck. The staff at Perry Street location let me leave the store without a truck and only 1 option. I called called corporate and they had other options that weren't presented to me at the store. I literally cannot believe how terrible the service was. I'm sick of paying good money for poor service! In the end we finally got our truck but ended up paying more for some reason. Not sure how it happened but we were so exhausted and happy we finally had the truck we needed, that we didn't have the strength to question the additional $40.
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April 2023 by Sherrell Cramer
The lady with the ocean blue eyes was very helpful and I love the price cuz it was very cheap
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March 2023 by Michael Davern
We have been renting trucks and a storage unit for our growing company for almost a year. Top-notch service. Completely different from the typical experience.
