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March 2024 by Tony Huang
I go to USPS regularly only because it is around the corner from me. Service is unbelievable slow, specifically John. I've come with the same drop off for months.. at this point should be recognized and routine. However for some reason, it takes double the time than at other locations. Other clerks are better, but when John is working, expect a line up.
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December 2023 by Knowledge Moore
My mailman goes up and beyond and I really appreciate it, the neighbors speak of him in high regards
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August 2023 by Greg O.
Came on my lunch break around noon. Service was fast and friendly. One or two people ahead of me but they finished while I was filling out the address label on my package.
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May 2023 by Brian P.
I use this post office pretty much every day. The customer service there is great and the folks there are super nice. Wait times are *generally* short (unless there's a passport appointment which takes up one register). Saw all the negative reviews and figured I'd post something positive.
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February 2023 by Jordan M.
I needed to buy a money order to renew my passport. The clerk was friendly and helpful to make sure that I entered the correct amount. They have free parking in the lot next to the building. Thanks again USPS.
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January 2023 by Jordan Malecki
Open on Saturday with no line. Nice. Won't offer free tape, but will offer smiles.
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August 2022 by Fern Lovebond
Window was open and ready to serve when u arrived, and they promptly got me my delivery with very little wait. Friendly, too :)
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June 2022 by Melanie Hidy
Why do your hours say 8:30, I walk in and it says 11:15? Nobody is there!
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May 2022 by Daniel Chen
I had a great experiences here with the staff who helps me on subtle issues!
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February 2022 by I P
Not too busy. A lady was very helpful. Stress free!!
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November 2021 by Jeremy Berry
At 1:45pm this Post Office had only one person working the counter, with a line out the door. They also didn't have a single working printer. To make matters worse, the person behind the counter was assisting people packing their boxes at the counter, holding up the line even further. Get your act together.
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October 2021 by Courtney Rust
Disappointed with the lady working the counter this morning. Was very rude towards customers and it was highly unprofessional.
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April 2021 by Karim Abdulla
If you're headed to the downtown Buffalo location on W. Genesee, be prepared to wait. Went in on a Monday at 2:40 pm and customers were lined up through the lobby back to the PO boxes. Only one Clerk working. Customer at the counter was shipping a package overseas, so the transaction was proceeding slowly (customer had a lot of questions). Supervisor was called to lobby to assist: Supervisor shows up (a couple of minutes after being paged) and asks whether anyone was either: (a) picking up mail; (b) mailing something that already had postage on it (i.e., just dropping off); or (c) had a question. No one responded (everyone else seemed to need to mail something or require some other form of service). Supervisor, however, does not take any customers; rather he returns to the back of the post office. Line still has not moved at all - customer shipping international package is still at service desk being assisted by the lone clerk. Several new customers have entered the building, looked at the line and left. Some of the customers in line give up and leave, so I get to move up a few paces...however, same customer (international shipper) is still at the counter. Given the fact that every customer in line in front of me has either a package or passport application or some other thing that looks like it might some time (I just wanted some stamps -- and there is no lobby vending machine), it appears that it may be while before I am served. After 15 minutes I ended up giving up and leaving (I had barely moved, but for the fact the people in front of me had given up and left!). To be clear, lone Clerk was doing the best she could, so it was NOT her fault at all.Post Office was woefully understaffed at the time I visited.Bottom line: location is convenient if you live or work downtown and simply need to drop off metered mail or pre-posted packages. If you need counter service, however, be prepared to wait...
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February 2021 by EZ
I needed a package to be picked up and shipped but Staff claimed that I had a dog on property when I didn't! and wouldn't have someone pick it up, but online it says otherwise....below mediocre customer service smh
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October 2020 by Kunjané L.
I noticed that that have a few new workers which is good but sometimes things are still so busy it can be very frustrating and on weekends even though the lobby is supposed to close at 1:15 if you're not there by 1 forget it because the door will be locked. Also I believe this across the board - customer service reps should be trained or provided with simple phrases to help people who aren't fluent in English. This is a huge issue with many businesses and it truly should be rectified. Other than that keep improving!
