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February 2024 by brian bennett
Couldn't help us establish a new line and port over a phone number from another account because they weren't a "corporate" store. Ended up on the phone for 3 hours to get it all worked out, simple because of the way Verizon chooses to do business. Would not recommend.
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February 2024 by Kelly Law
Just had to return Fios equipment. Was pretty quick.
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February 2024 by Bethanne Bowers
Customer service rep Steve at 3600 Delaware Ave. Verizon store location is beyond the best!Very attentive to my needs and extremely helpful. Only store I will go back to!?
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January 2024 by Lisa Leone
Worst service ever! I've been there 7x and still get the run around abiut charges on my bill. They keep telling me only the manager can help but she has been moved to a different location. Promised phone calls never received. Latest visit I was told new DM hired since the former wasn't doing their job.
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December 2023 by ClutchTastic
Nice staff
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December 2023 by aman singh
Unprofessional
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November 2023 by Tower 81
I cancelled my FIOS by Verizon customer service line when they couldn't provide me with anything more than 100Mbps in my neighborhood. Even I had been paying for 1Gb plan since April. No help on that either. So, CSR when I cancelled told me to drop it off at local Verizon store, gave me this address and everything. So, I was in the store around 2p today, brought a box to drop off the Fios equipment. Stood there for about 5 minutes , couldn't even get an acknowledgement of my presence. So, I left with box still in hand. The hours online say 9a til 8p so I came after work at 722p and doors are locked and employee inside is cleaning. Wth? Terrible customer service. Verizon getting my business back ever is about as unlikely as it gets. And I will tell all my local family and friends, not to bother coming to this store. I mean, you are in retail customer service. Acknowledge the customer, advise you are busy, and give a turn around time for providing assistance. It's not that hard to give a kind smile. No customer you are currently helping is going to penalize you for doing a basic human decency function in retail.
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November 2023 by Jon Merrick
Open 9a -8p according to the website, had to swap out a FiOS box. No one here, lights are off, door is locked, and UPS delivery notice on the door. No sign stating they're closed or on break. Thanks for making me drive here and waste my lunch break...
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August 2023 by Andy Reed
Associates were fine but be warned this is NOT an authorized Verizon retailer (as I learned directly through Verizon customer service). Russell Cellular (the actual company at work here) will charge you for sending your activation info to Verizon, then Verizon will charge you again for activating your phone. No one will tell you on the upfront that you'll be effectively double charged. Lesson learned, won't bother going back.
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August 2023 by Frank M.
I can't believe this place. The signage says Verizon but this is not a Verizon owned or run store. It's some poorly run, maintained and staffed sub-contractor that Verizon uses as an equipment pickup and drop-off point for FIOS TV equipment.The place is filthy, old junk equipment just piled up everywhere and an incompetent useless staff.I have done many Yelp reviews with very few with one star. Regardless of how bad a business may be, I try to find some good and make recommendations to management as to how to improve. But the only recommendation is can honestly make is for Verizon Coroprate to get rid of this contractor.I do have a recommensation for anyone planning to upgrade or replace existing FIOS equipment. Spend the $10 and have it shipped to you and the return of old equipment is free shipping, just bring everything to a ups store and they will package it up and ship it back to Verizon.They ended up not having all my eqiopment so I finally did just that. I went home, called Verizon and switched from pick-up to shipping.it was delivered 2 days later.
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July 2023 by Linda M.
Update to our experience the other day. We contacted Verizon directly to tell them the problems we had with this location and see if there was a solution. First off they told us that there was no reason that they couldn't have given us all of our equipment. They even tried contacting the store themselves but ran into the same problem we did. No one answered the phone and voicemail mail was full. The representative we spoke to at Verizon said he would definitely report this issue. Bottom line, he canceled our whole order and processed a new one. (Thank you Verizon!) This will be shipped directly to our house (with shipping fees waived) and we'll never have to go back to this location. Still a 1 star for this location but a 5 star for Verizon customer service.
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July 2023 by Patricia S.
Rude staff. They tell you that you're going to get rebates then say to have to go to the corporate store. Do you go, they send you back, say you're going to get a different rebate but you have to call corporate, do you do and they tell you they need the Rebate code. So you go back and they tell you there's no such code, after 2 1/2 hours on the phone. Then on your way out they tell you you should be grateful you got the $15 off the phone and the trade in phone. Thankful for that but no one said "we're sorry for the inconvenience and misunderstanding ". DONT GO THERE. They're a pop up store not a corporate store. The one on NF boulevard is a corporate store.
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April 2023 by Zem S
This place is SO unhelpful. First off they gave us the wrong information when I had to go pick up my router. Told us to come pick it up on the 23rd. I called them yesterday to confirm it came in, they confirmed it did. I went into the store today to pick it up, apparently the order was cancelled and needs to be picked up 7 days from the order date. I was not told this information. When I asked the lady why I was told the wrong information when I called yesterday she didn’t respond. It was probably her that picked up the phone (she was rushing so probably said anything to just get me off the phone). I asked her today if I could re-order it, she said no and gave me a number to call. Really, what is it you guys do? Such a waste of time and that girl needs to be fired.
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April 2023 by Caitlin Dayton
The woman who was working tonight was extremely rude and unhelpful. She didn’t even try to help solve our problem.
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April 2023 by Judy L.
I went there to get new phones for me my husband and daughter we were waited on a very nice young lady named Adrianna she treated us so very nice she was so helpful in every aspect on what we were looking for and our needs I will say nothing but nice things about this young lady I will rate her 10 stars in my book she needs the recognition she deserves thank you Adrianna for all your help and patience with us
