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September 2023 by Duane W Carl
Was greeted by KEN a VERY PLEASANT Knowledgeable young man who showed me & demonstrated the use of a GARMIN GPS that i did purchase after the purchase took his time to explain, and show me some features that I should know thank youTHANK YOU KEN for sharing your knowledge with me. Duane
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August 2023 by Bruce Morgan
Great store with great employees!
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August 2023 by Jan M
Another disappointing experience with the Buffalo, NY store #73. Yesterday afternoon I had to wait at the register almost 10 minutes before getting cashed out because the associate was cutting rope or chain. When Marjorie finally arrived, she gave no apologies for my wait, and barely even acknowledged me. (I’ve dealt with her several times in the past and I don’t feel she’s a very good representation of this company in terms of her attitude and demeanor. This associate doesn’t even wear anything indicating that she works there!) And for the THIRD time in as many weeks, SALE prices were not displayed on the shelves. If there were another marine supply store in the area, I would rather shop elsewhere.
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July 2023 by Stella's Florist
Lacey, Ken and the team at West Marine have been amazing this week to work with! Highly recommend this business and just want to say thank you for all your patience and help!
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June 2023 by Elfie Mermigas
I was looking for three items and found them. I will be back to get two more items.
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June 2023 by Ron Roma
Nothing in stock that I needed. Clerk reluctant to help me order online. I left.
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June 2023 by Laurie Stephenson
Great place for boating supplies and take a walk along Lake erie
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June 2023 by Brett
Was very short with me and didn't have a 5 dollar adapter I need to hook up my ski to the garden hose. Went to Collins marine and he had it .... Thank God for Collins Marine
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April 2023 by Edward Brunner
They price match! This is good to know. The staff is very friendly and helpful.
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December 2022 by Charissa Weber
Bought a brand new fuel line pump assembly. Total junk. Had to rig it with other parts. Didn't have the time to make it back 40 minutes just to take a chance on more garbage that doesn't work...brand new. Garbage
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December 2022 by Dave Scime - Hoffman
Workers make you feel like a thief. Follow you around the store and make you uncomfortable... I left without making any purchases
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December 2022 by P H
West Marine can be either a hit or a miss depending on the store associate you talk with. I have been given incorrect information over the phone and driven 40 minutes to discover a claimed in stock item wasn't available. Alternatively, I have been greeted by knowledge associates that offer good advice and assist with purchase.
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December 2022 by Chris B
if you have immediate needs this store is a bit short on most everything - its small. You will generally have to order ship to store most items.however,, the onsite guru and repair staff are 2nd to none. They are well versed in the typical Lake Erie/Ontario and Niagara river issues and needs and will work with you accordingly.5 stars deservedly
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September 2022 by Curt C.
SAN CARLOS, CA: What has happened to customer service??? Today, I was told that my reel could not be spooled with new line at that time due to "too many other customers that need help." What? I am not a customer that waited 20 mins for you to come back and tell me that? I pay for that line and service--well, I would have. Left there completely bewildered. Could I have pushed it? Sure, but it was clearly obvious these two were poorly trained. West Marine, customer service development time update.CC in Burlingame
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December 2021 by Roy Dean
Place can't seem to get good help. Ordered parts. Waited week and a half called found out guy put parts on stock order. Had to go to Amazon ruined boat repair before winter. Not the only problem but this one was big enough to comment about.
