{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
9AM - 4PM
7 Main St, Camden
Banks
Banks
Banks
“We've been loyal AFCU members for years and generally appreciate this community institution. Today's experience, however, was disappointing. Our teller, Evelin, made errors during check printing — using the wrong accounts — and responded with frustration rather than a simple apology. She also commented negatively about the number of accounts we hold with the credit union, which was puzzling given that's a sign of member loyalty, not a problem.
To her credit, she acknowledged having a bad day — something we all experience. But in a member-facing role, especially during what appears to be an onboarding phase, that's when consistent training matters most. The more seasoned staff around her handled their interactions with warmth and professionalism, which reflects what we've come to expect at this branch.
We've noticed some staffing transitions recently. Wendy, who was a true asset to this branch, has since retired, and Ross — a knowledgeable and helpful addition — has moved on as well. We're hopeful management continues investing in staff development so the welcoming culture we valued is restored.
We're not going anywhere. We just want AFCU to be the best version of itself.”