Once a very nice bank, now I have regular issues with online banking that are ignored after many attempts to contact customer service. I do not recommend community bank. Nice people, horrible customer service.
December 2020
Have mostly only dealt with the tellers inside and at the drive-thru, but they've always been professional, helpful and friendly. It's a nice location with plenty of parking, as well. Did also have some experience with some of the office people with an estate inquiry, and they were helpful, also.
November 2020
I do not recommended doing business with cbna. They had a delay in processing a loan payoff and paid a bill out in error. Then claimed it would be 1 to 3 months to have the money returned to me. Due to their error.Misleading information and poor communication.
Operating on special hours. Call ahead. Community Bank, N.A. (CBNA) is a full-service financial institution and national banking subsidiary of Community Bank System, Inc. with branches across Upstate NY, Northeastern PA, VT and Western MA.
