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November 2023 by Dorothy E.
After visiting many Dealerships, West Herr Toyota and I came to a win-win agreement ... my Salesperson is Rasheem Harris and the Manager Mike Skidd worked together to meet a fair bottom line... Rasheem was excellent, keeping me informed of what would meet my needs, where my car was in transit, to all the details of paperwork, and finally driving my vehicle home
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November 2023 by John Gebhardt
Rasheem Harris is an outstanding problem solver. I placed deposits at two other dealerships, only to receive periodic updates that my preferred model has not come up yet. Rasheem took the time to hear my interests and found a pre-owned vehicle that checked all the boxes. What other dealers could not do in 5+ months, Rasheem accomplished in one afternoon. Thank you!
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November 2023 by Jennifer Taylor
We presented West Herr of Canandaigua with a unique situation and Dan was a great help in answering all of our questions. He showed compassion and I felt like I mattered and I wasn’t just a number. I cannot say enough. I would definitely buy from them again and hopefully Dan is still there when I do!Jenn Taylor
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November 2023 by Kimberly Kinton
Excellent service department. They were consistent with communication and disclosing all the details of the work to be done. There was a lot of work to do on our 2015 Tundra which by the way didn’t require much service over the past years so it was understandable. The technician was focused on all and I’m convinced the work was done with the utmost care and knowledge.I recommend West Herr Toyota service 5 stars!
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November 2023 by Caitlin Phillips Rivera
The last time we bought a car, I swore I'd never work with a large dealership ever again, but we will certainly go back to Ryan when the time comes. Ryan was very professional and made the purchasing process so easy for us. We were looking for a pretty specific make and model, and he was able to find what we needed quickly, and even had our car delivered to us out of state. I would recommend Ryan to anyone who is in the market for a vehicle, but wants to avoid the hassle. Thanks to Ryan and West Herr for a positive experience! We love our new ride!
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October 2023 by Colleen Raish
Bill was amazing!! He certainly went out of his way to make sure I got into the car I wanted. Starting with the ordering of the vehicle, the delivery in a timely manner to making sure all the paperwork and details were completed so all I had to do was sign and drive!! Thank you so much!!
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October 2023 by Dianne Schussler
We were on vacation and our car wouldn't start. We were towed to West Herr and were very concerned about our car and our 5 hour planned trip home. The staff couldn't have been more welcoming and helpful. They were understanding and sympathetic about our plight. It turned out to be our key fob (go figure!), which they had in stock and were able to get us on our way quickly. The waiting room was comfy and even had an interesting Keurig coffee maker. All in all, it turned out to be a good experience
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October 2023 by Adam S.
Recently purchased a New Toyota Sienna which required a seven month wait time. Was given constant updates from Cassandra and received top dollar for my trade-in. Outstanding customer service. Will not buy a car from anywhere else ever again.
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September 2023 by Bambi Talley
My car was in for its scheduled oil change. After more than an hour the service clerk comes out holding both the cabin air filter and the engine air filter in his hands. By now the oil change has been completed. He proceeds to tell me that the engine air filter, that was not Toyota stock because it is orange, needs to be changed and that he can tell because it is orange and that someone else must have replaced it. I then explained to him that it was like that when I bought this vehicle from West Herr less than a year ago. And the cabin filter in his other hand, the filter that is not easy to get to and remove, well that needed to be replaced as well. Not a very pleasant experience after you take my car apart, show me the part and expect me to be happy that you did it, so you can charge me for the unexpected labor. But then you graciously deduct $10 from my bill? And to top it all off, when I got home and just happened to look at my windshield for the oil change sticker, I notice that my inspection is due this month as well. The service clerk couldn’t see this, but noticed that my cabin air filter was in need of being removed and shown to me? Very disappointed.
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September 2023 by Kevin C
Finding, transporting, test driving and then purchasing couldn't be easier. Each step had good communication with full details shared as they became available. No pressure to buy unwanted additions. This isn't my closest dealership; I would much rather drive to this location than some of their local competitors.
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September 2023 by Robert Taylor
Beautiful facility and the sales people are very friendly. I had to do most of the legwork myself in pulling the deal together including the DMV. I also found a hole in the tail light of my vehicle that I am positive was sold to me in that condition but they would not replace it. I, of course, had no proof that they sold it to me that way. Salesman was very flexible in bringing the vehicle to me to test drive.
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August 2023 by Ruben Colon
If you are in the market for a new car, go see Matthew at West Herr Toyota of Canandaigua. Great to work with! Honest (which is hard to come by with other dealers)! And will give you a great deal overall! Awesome no pressure experience! Communicates with you through every step of the buying process! Overall great Dealer experience with Matthew including Kate who will work out your financing needs!
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August 2023 by Magnus 44
West Herr Toyota of Canandaigua provided the best dealer experience of my life. They were friendly, true to their word and exceeded my expectations at every turn. Could not recommend this dealer more. Worked with Joshua Hines A+++
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August 2023 by Shelley Johnston
Sales staff, Alex W was very helpful and accommodating. He offered to get the car I was looking for from their other dealerships. In the end he found me a newish car with 5k miles on it. So the price was great. The car is comfortable and nice to drive.
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July 2023 by tara Sisana (Younique Hair Salon)
we had an excellent with Matt! He was in constant contact throughout the experience and super accommodating. He was able to give me the most for my trade-in and the sale went through flawlessly. The new grand highlander is beautiful! We will be back for sure! Thank you Matt and the team at West Herr in Canandaigua!!Tara
