West Herr Toyota of Canandaigua is a dealership that receives praise for both sales and service. Customers describe the staff as friendly, welcoming, professional, knowledgeable, and courteous. The sales process is highlighted for consultants who are attentive and work diligently to find the right vehicle, guiding customers through options and finding solutions to any hiccups. Multiple reviewers mention purchasing their second Toyota from this location, indicating loyalty. The service department is noted for being timely and reasonable, often completing work on or ahead of schedule. While one customer experienced a miscommunication regarding service coverage, the situation was resolved when a manager provided a thorough explanation, apologized, and made it right, leaving the customer feeling valued and respected. Overall, customers report being pleased with the service, glad to go there, and highly recommend the dealership.
10/10 service. Everyone was so kind and helpful. I had three different people working to get me a car that was within my specifications. They stayed open late and they delivered my car to me while I was at work. The whole process was made easy by the team at west herr, I would definitely buy again from here!
September 2026
Great service from start to finish. Tyler was excellent as well as the whole staff. Tyler did a great job letting me know he would be there for additional questions in the future as I got used to the car. I encourage anyone to try their dealership.
August 2026
Jonathan was helpful in every way as we searched for a newer vehicle. He was polite, knowledgeable plus willing to assist any way he could. We found our new car, financed it and on our way home quickly. We will be glad to recommend him and WestHerr to friends.
