-
January 2024 by JChris Metzger
I was impressed with Jonathan and Cody's knowledge about the specific Honda model I wanted to buy.For me it's a very big deal to spend this amount of money on a car. However the two of them made it as easy as possible. It was just a lot of papers to sign! ???Overall it was a very good experience.
-
January 2024 by Kiley Maynard
Brian Scorsone at West Herr Honda was amazing! Was the best car buying experience I have ever had. He was knowledgeable, down to earth and not pushy. He let us come to our decision while giving us the best deal he could! It took us about a month to check within 100 mile radius at numerous other dealerships and we still chose West Herr even though we had to drive an hour and a half-mainly because of Brian. Everyone at the dealership was great and we love our new Honda Pilot !!
-
January 2024 by Tiffany Zadarlik
Dennis was great. I went in thinking i knew what I wanted. Turned out it wasn't what I needed. Dennis did a great job working with me to figure out the best option. He followed up with me and took care of everything. The downside is that they push their extended warranty relentlessly, even after you choose not to take. I've bought used cars before and I have never felt so uncomfortable. It was clear they didn't understand their customer.Update: Just wanted to update, that I changed my rating from a four to five star. I received a call from the manager regarding the excessive push of the warranty. He apologized and went above and beyond to ensure me that it is not the culture of that store to do so and will take it as a learning experience. Great serviceUpdate #2: The previous update mentioned a manager call going above and beyond. The manager had said he would follow back up with me Monday (the call happened Friday) to see what he could do to "make this right". The follow up call never came. Am I surprised? Not really. Disappointed because I did believe briefly that the people actually cared about customer service? yes. Updated again to 2 stars. I hope my experience was just a series of unfortunate events.Hopefully the final update. I was contacted after this review was posted. They did end up following up on their word. Overall a company owned by someone who does care about the customer and their reputation. Just have a few kinks to work out
-
January 2024 by Megan Schmitt
John was amazing. Helped me with all my questions, was attentive, supportive, and I didn’t feel like I was being pushed around. I had been to other dealers when I felt exactly like that, and because of his personality, I decided that’s where I wanted to do my business. He helps even still if something is confusing for me. Excellent team. Can’t say enough good things
-
December 2023 by Jasmine Torres
I'm so glad I came here! Nathan was amazing to work with, he was kind, patient, and really cared about me and my family. He was honest and helped me find a great car that fit all my needs. Would highly recommend to anyone looking for a car!
-
December 2023 by Anna Harvey
I have known Nathan since childhood. It was an absolute pleasure to have his assistance with the purchasing of our newer vehicle. He was incredibly insightful and considerate of our current car situation and helped us make the decision to best meet our needs, both current and future.Nate- we can’t say enough about how great of an experience we had working with you. You made what we assumed was going to be a bit of a stressful search, completely stress-free, and dare I say, FUN. Thank you for your time and for getting this huge to-do crossed off our list.We are thrilled with our CRV and will continue recommending you to our family and friends!#GoSeeNathan
-
December 2023 by DC W
Just picked up a new 2024 Honda HR-V from West Herr Honda of Canandaigua, NY. The car is awesome as was my experience dealing with the staff at West Herr. I would recommend them highly. Kudos to John E. my sales person for a stellar buying experience and to both Maryam & Bobby for their pleasant & professional approach to securing me as a satisfied customer.
-
November 2023 by Elizabeth Schmidt
What a pleasure working with John! He had to do some searching to get me the car I wanted and came through. Most paperwork was completed prior to the vehicle pick up. I left with exactly what I came in for! So pleased. Thank you John and Zach! Happy to recommend you to anyone looking to purchase a new car!
-
September 2023 by Rebecca Rhoda
My father bought me car from West Herr Canandaigua last summer and it started having problems upon problems several mechanics and the Ford service center themselves could not diagnose. We took the car to West Herr hoping for some help or honesty about the car that was bought for $18,000 and all they could offer was $2,500 and barely their time in finding a replacement vehicle. I understand we are all trying to make our way in the world but honesty and integrity go a long way.
-
September 2023 by Ian Harris
Fantastic experience from start to finish with Nathan. He recognized what type of vehicle would fit my family and I best and he advocated for me to the best of his ability in finding the perfect fit. I’d highly recommend working with him and rest of the staff at West Herr!
-
August 2023 by Sierra Napoli
Overall my experience buying a car from West Herr was great. Ryan in particular was very responsive in updating me when my car was coming and what I would still need. He answered all my questions. When my car did arrive he made sure everything was ready so that it was a quick in and out event. My only complaint would be they should change transporters as my car took far longer than the estimated date. I was told 45 days as a max but it actually took at least 65. Otherwise it was a good experience. I plan to buy my next vehicle from them. They are much more transparent, honest and friendly than any other dealership I have gone to so far.
-
August 2023 by Ellie H
Bought my second car, first ever new car and because of Jenn it was an amazing experience! She made everything seamless and easy to understand. She was very patient with me and wanted me to happy which is so unlike any other dealers I’ve been to. She will definitely be my go to girl for any cars in the future! Overall West Herr is a great dealer, very organized and professional!
-
August 2023 by Tara L.
If you are in the market for a new or new to you vehicle, West Herr is the team to go to! From start to finish Dennis in sales, Corrine the Sales Manager and the finance team made every step so easy & comfortable. Ryan and his Parts Department crew were wonderful helping to order the accessories I wanted and Russ and his service team were accomodating for timely installation of the accessories that required it. Overall AMAZING experience from start to finish! Thank you Team West Herr, I love my new 2023 Pilot Elite ?
-
July 2023 by Barbara Dodge
Nathan's greatest asset is that he listens. Even in the world of car selling and buying, Nathan gives his clients honest opinion tracked to his clients" needs. In addition, Nathan never missed a step and crossed every T with grace and humor. We are very pleased with our purchase and recommend Nathan highly. Thank you so much. Go See Nathan!
-
July 2023 by Christine Smelt
Such a pleasant experience from start to finish. Nathan was able to get us into our vehicle a month earlier than expected. He made it so easy- many aspects were able to be completed digitally without having to go to the dealership. West Herr is a beautiful facility and everyone is so welcoming and helpful. Thank you Nathan for all the thoughtful personal touches. We will certainly be back!
