West Herr Honda of Canandaigua is a trusted dealership known for providing a positive experience to customers. Many customers appreciate the professional and friendly staff, including salespeople and service managers who go above and beyond to ensure satisfaction. One customer praised a salesperson for making the sales process quick and efficient, highlighting the staff's knowledge and prompt communication. Others have shared their positive experiences with vehicle repairs, noting that the dealership effectively handled complex issues like replacing a high-pressure fuel pump. Despite some delays in parts delivery, the staff worked hard to complete repairs, often providing helpful solutions such as loaner cars, which saved customers from costly rentals and made their trips smoother. Customers also value the dealership’s honesty and dedication, with some mentioning that their cars have remained trouble-free long after service. The service department is highly regarded, with staff like Russ, Paulie, Ted, and Cody earning praise for their professionalism, patience, and willingness to keep customers happy while staying within budget. Additionally, the dealership’s commitment to customer care extends to routine services, as one customer expressed confidence in their service center after a positive experience with an air conditioning repair covered under warranty. Overall, West Herr Honda of Canandaigua is recommended for both sales and service, thanks to its knowledgeable staff, dedication to customer satisfaction, and willingness to handle issues with care and professionalism. Customers from the area and beyond choose this dealership for their Honda needs, trusting in their quality service and support.
Great experience with Tarah to lease a new vehicle. She was very helpful with everything and supporting us through the process. Thank you!
December 2025
Great experience with Tony. Very knowledgeable on all of the cars. Was not pushy (which is a hard no for me) and was personable!
December 2025
It was a pleasure doing business with Ted and the rest of the team I dealt with. Very easy to buy a car there, went in and left with my new car in the same day. Very smooth transaction! Extremely happy with the car!
