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March 2024 by Ralph Denison
We bought a Pellet stove from them a little over a year ago. Could not have been more pleased with their Sales and Service. The install went great and they went out of their way to fix some things that were not correct from the ofiginal gas stove installation (different contractor) we were replacing. Our Pellet Stove works great and I would highly reccomend Pine Lake to anyone looking for a stove/fireplace.
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February 2024 by Cindi Balestra
Dom is a great guy, takes his time and concerns for the best options. Beautiful store.
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October 2023 by Sheila P.
Had 2 nice men come to clean our gas insert, NEVER again they did nothing but cleaned the glass on the front said I did not need no cleaning. then said charged was $290..00 for 15 minuets of doing nothing. we bought our insert 1999 and had it cleaned since ralph owned it and they always vacuumed it, cleaned the artificial logs, sorry to say NOTHING done, will NEVER call them again and Never recommend them to anyone anymore, they have lost our business, did call afterwards and nice lady stated manager would call me back and NO call, terrible way to run a business
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September 2023 by Karen J
We just had service and they contacted us to provide arrival time. Carl diagnosed the problem and was able to fix the issue quickly. Also we added a thermostat that is very handy. In fact today we used it as it was 65 degrees. He and his crew were professional and we will contact Pine Lake in the future.
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August 2023 by Lea R.
Can't believe what it cost to have a wood stove cleaned. Two men were here for a total of 15 minutes to clean our wood stove. The bill states that they were here from 9:30 AM to 9:45 AM. The bill was $322.92. I called to find out how the bill was calculated and the woman stated that there is one flat fee for cleaning stoves. And to top it off, they didn't even clean the side door where you put the logs in. Definitely won't be using Pine Lakes Stoves again. That's ridiculous pricing! I don't mind paying a service call and for time spent but a flat fee of $322.92 for 15 minutes!
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November 2022 by steven frost
A little late with my review, but Pine Lake Stoves has great customer service, professional knowledge of the stoves and great servicing! Definitely will keep them on speed dial should I need anything this upcoming winter!
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November 2022 by B Orlando
Dominick was patient and explained so much to me about my pellet stove model. I asked a million questions and they were all answered promptly without a force of purchase. Hands down the best company and most knowledgeable staff to deal with locally. A real company with real people. Super impressed! Wouldn't recommend any other company but Pine Lake Stoves & Fireplaces!!
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October 2022 by Mike Cullen
I was having a serious problem with my wood stove with the draft. Carl and his partner came out today and did an absolutely phenomenal job cleaning the stove, stove pipe and climbing up on the roof to clean out the stove cap. Also gave me some invaluable tips to help keep it in tip top shape. VERY much appreciated!!Thank you!!
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September 2022 by Kyle Conrad
If i could give a lower score i would They parked a van on the highway fo 10 minutes and threatened neighbors and my son. almost caused an accident by sending a 16 year old driver into oncoming traffic
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September 2022 by Maryann C.
Without a doubt, the most unprofessional people I have ever seen their van was parked in front of my house 10 minutes impeding traffic and threatening people that almost caused an accident to a minor as they sent him into oncoming traffic. please see the picture
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July 2022 by John McDevitt
Fantastic experience with PLS&F from initial conversation about our problem to appointment setting, to confirmation, to arrival (early!), to knowledgeable technicians, to problem correction, to total satisfaction! They serviced a unit/situation that they didn’t install and corrected a problem that never should had occurred. I recommend without reservation.
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April 2022 by Daniel J.
I purchased a wood stove from them last November, knowing supply was limited and I would await the stove to be built by the manufacturer. It arrived this week as anticipated and the staff was helpful in every step of purchase. I will be installing the stove myself in an off grid camp so this review is for sales only. Each time I arrived I was warmly greeted by staff, their showroom has many beautiful and functional displays. They were knowledgeable on their products and prices were market appropriate. We'll done and thank you for the sale...
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November 2021 by Dan Towne
This is a great place to do business. Very professional and with great prices and service!
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September 2021 by Renee Chisholm Patterson
We love our quadrified 3 wood stove it keeps us warm during the cold Caroga nights. The service was and is outstanding and Dom and his crew are the best.
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September 2021 by Crysti O'Connor
We own a restaurant in Piseco, NY and have used Pine Lake for the last 6 years from pellet stove cleanings, new propane stove installations, chimney work to something as crazy as me not being able to figure out the remote control to operate the stoves. We have also used them at home in the past. Dominic is wonderful to work with, so easy-going and efficient. Christine is lovely on the phone, never in a bad mood.. and Carl is a great guy installing and fixing any stove issues I have. They are prompt, courteous and totally reasonable on pricing. HIGHLY Recommend these people! Whenever anyone is looking for these services, I always tell them Pine Lake!! Thanks you guys!
