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March 2024 by Steve Palmeri
Karen, Amanda, Lisa, Ian are all great people. Amazing service, very friendly and helped me out even though I didn’t spent a single cent in their store. Definitely huge assets to the company. People who I would employ at my business for sure. Treated me like I spent $1M when I just needed some jewelry cleaned.
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March 2024 by Adriaunna Ceron
I love my ring
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February 2024 by Michael Mault
The Manager, Ian, quickly and politely addressed an issue with a Christmas gift return that had been mishandled by an employee. Ian was courteous and professional, a trait that seems lost in this post pandemic world!
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February 2024 by Melanie Martin
I had the pleasure of working with Ian Vitellaro ( the store manager ) to get my wedding bad fixed. He was so helpful and kind to me. All of the staff was. They fixed my ring even though it wasn't from their store , and they fixed it so quick! They did beautiful work!!! Would recommend for sure!!
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February 2024 by Thomas Castillo
I have bought several items from the catskill ny location. Ian is a wonderful manager, and always willing to help the customer. His customer service is outstanding. I will keep buying my jewelry at the catskill location thanks Ian and the catskill Kay’s staff.
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January 2024 by Masoomah Khan
Literally the sweetest and kindest staff ever. We were helped by Ian and he was super helpful & knowledgeable. Couldn't have asked for a better experience & it's all thanks to Ian!
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December 2023 by Zachary Nelson
Went here to buy an engagement ring for my girlfriend I looked at a bunch of rings and the older lady there was making me feel in a rush to pick something out when I repetitively said I was just looking around for now and that I’m not in a rush to buy , she kept insisting I get a Kay card and sign up for credit, eventually I found out by the other girls there that were helpful that they can order this ring I found online on Kay’s website to be shipped to the store, I was excited! They told me that the ring would most likely be in on Monday but will call if it came earlier, the weekend comes by and they called me Friday and left a voice mail telling me the ring came in I was at work and didn’t see it until Saturday afternoon which I was out with my 76 year old grandmother eating lunch and taking care of her after, I called them back and let them know that I got the message and that I was busy today but would love to come in tomorrow to look at it to buy. The one girl said okay awesome and so I was even more excited that it was there… not even minutes later the store manager Ian called me and told me “ hey so we have a potential buyer that is buying the ring online and we’re getting ready to ship it but we can cancel the order if you come in a few hours to buy it.. this is known as the “impending event close” …. Very amateur sales tactic that was very insulting to me when I literally just told them what was going on and I would be there the next day so I drove to Kay’s directly after lunch with my grandmother and told Ian the store manager to his face how I felt I never will do buisness here ever because of him and I felt very insulted… I was going to buy that but I’m going to the nyc diamond district and will find something better there
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August 2023 by Karen Deyo
I attended the Le Vian Event in Catskill today and I purchased a beautiful ring from the Le Vian collection. The store manager Ian Vitellaro assisted me with this purchase and was very helpful and knowledgeable. I encourage everyone to attend one of these Le Vian events. You won't be disappointed! Here you will find the newest collection, limited edition pieces and one of a kind jewelry.
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July 2023 by Jacob Velez
Ian and his associates really helped me pick out my favorite jewelry set I own. They were patient with me, made me laugh, made me feel beautiful. I wish every store had the same great energy as this store. I will most definitely be returning to this store. I will always recommend this location to all my nyc friends and family just because of the great atmosphere and terrific customer service they provided me.
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July 2023 by Z H
When I went to this store I had a very pleasant experience! The girls working there were very nice and very polite. The male manager was amazing and so accommodating and just overall wonderful!! I’m so happy with my experience! I will definitely be back!
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July 2023 by _ XxExtremeGamersxX _
I can not speak highly enough of the Catskill Kay jewelers. The store manager, Ian, and his associate, modesta went above and beyond to get my engagement ring repaired. They were polite, super attentive, and a natural joy to be around. I went in simply to fix a ring where they got me an amazing deal on almost matching earrings for my big wedding day! I can’t wait to share the photos. August can’t come fast enough! Thank you guys for all you do
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July 2023 by Ronald Lancaster
I will never shop this store again, the females working in this store are very polite, But the Male that works there is very rude to customers and doesn’t have patience’s. I will never shop there againUpdate : I keep seeing all these good reviews being put for this store. And that male manager. He must just pick and choose who to help because by no means did he help me in anyway possible. Still never shopping in this store ever again
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June 2023 by Al Haderman
Me and my wife went in to look at an engagement ring last week n was helped by lan which I believe was the store manager. He gave us a dirty look the minute he saw us. I felt like he was judging us right from the start. Maybe because I was dressed in my work clothes, I'm not sure but we ended up not buying anything. We ended up going to Albany and shopping at Frank Adams and did a custom ring for my wife to be.We spent over $10,000 but because lan didn't judge us properly we went to a different jewelry store , A choice we don't regret. We will never shop at Kays again. I highly recommend Frank Adams !!!!
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June 2023 by Drew Weaver
I went in to return an online purchase and the amazing staff and Store Manager were very knowledgeable and was able to find me exactly what I wanted. I totally recommend!
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June 2023 by Chris
I’m a frequent shopper at your store I would prefer to not give my name because I don’t want any retaliation brought against me. But I need your area manager to know about how horrible of a manager Ian is , I’ve had multiple issues with him when buying items and getting items sent out. He’s very rude
