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“I've had the pleasure of banking with NBT Bank in Canastota, NY, Seneca Turnpike for the past three years, and I can't speak highly enough of the exceptional service provided by the manager, Amanda. Her dedication to making customers feel welcome and addressing any concerns goes above and beyond. I genuinely believe she deserves recognition and possibly a raise for her outstanding commitment to customer satisfaction. The branch is consistently clean, and the prompt attention to customer needs creates a positive banking experience. Highly recommended!Sincerely,Tamara Moore”
“Polite and professional. Have been using the Manlius branch for business checking for many years. Lisa, Jim and Rena have always provided great service. Karen has always answered my questions and worked quickly to solve any issues I have raised. When fraudulent charges were placed on my debit card they worked swiftly to resolve the problem.”
“Heidi has always gone above and beyond for us. We've moved several times since opening our account in Cazenovia in 2007 and I still reach out to her for assistance because she's so reliable and knowledgeable. She's a big reason why despite where we've lived our direct deposit still goes into our Keybank account weekly. Joshua is also very helpful as he's serviced our account needs more recently. Thank you both!”
“This branch is the absolute best bank I have ever dealt with. The customer service I was given was top notch. The manager Terry is the most wonderful person let alone manager I have ever done business with and my family will be banking with this branch for ever. Thank you Cazenovia M&T for the wonderful experience. I suggest everyone use this bank and when you go ask for Jane or Terry! Thank you!”
“Went to the M&T Bank over in East Syracuse. I needed to have my letter notarized. They told me that I would have to make an appointment with the person that does that. This was about 11:00 or 12:00 in the morning and the appointment that they were going to give me would be at 2:00 in the afternoon. I said that I lived a distance from this Bank and stop there because I had an appointment in that area at that time. I asked if there was another M&T Bank close by that I could go to. They told me there was one in Fayetteville. My son took me over to the Fayetteville branch and I asked if I had to have an appointment to have the notary sign the letter that I needed signed and they told me, "No you don't need an appointment." I had it signed right away by "Erica I Bye" Assistant Vice President, Senior Relationship Banker. I was very impressed with this Bank. It's a little bit closer to where I live so I will probably be going here or the Canastota M&T branch.”
“I do recommend NBT to anyone , John is a great and professional manager who helped me a lot
Thank you, John ?
6 years ago, when I met him, he helped me open my business account quickly and stopped me from going through scams,”
“This is the only competently run branch I've encountered. They solved the problems caused by the incompetence at other branches. The only drawback is that all KB's now have 9am lobby hours which doesn't work for anyone with a job.”
“Had some services done recently. Matthew Tanchick did an awesome job taking care of us. "Small change" item it was, but Matt treated us with high priority, extremely polite, and then at no charge. Highly recommended. Thanks again Matt!”
“Close on a loan today. Extremely grateful to Lori T at the Canastota NY Community Bank. Although she was clearly super busy she had unwavering patience and I felt like her only client. Took all of my calls immediately answered all my questions and was just all around wonderful to deal with. This is why I try to bank local.”
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“a miscommunication resulted in me missing the lobby being open in order toget a new debit card. Staff were able to address my need thru the drive-up window. Jessie was fantastic, unbelieveably great customer service”