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“Went to the M&T Bank over in East Syracuse. I needed to have my letter notarized. They told me that I would have to make an appointment with the person that does that. This was about 11:00 or 12:00 in the morning and the appointment that they were going to give me would be at 2:00 in the afternoon. I said that I lived a distance from this Bank and stop there because I had an appointment in that area at that time. I asked if there was another M&T Bank close by that I could go to. They told me there was one in Fayetteville. My son took me over to the Fayetteville branch and I asked if I had to have an appointment to have the notary sign the letter that I needed signed and they told me, "No you don't need an appointment." I had it signed right away by "Erica I Bye" Assistant Vice President, Senior Relationship Banker. I was very impressed with this Bank. It's a little bit closer to where I live so I will probably be going here or the Canastota M&T branch.”
9AM - 5PM
504 Towne Dr, Fayetteville
Banks
“I'm not sure why this bank has so low of a score because they are amazing! They are always friendly and professional, and always willing to help resolve issues to the fullest extent possible!! I love this bank and the staff are great!!”
9AM - 4PM
6801 E Genesee St, Fayetteville
Banks
“I had a wonderful experience today! Rinalsa was incredibly helpful, kind, and patient with all of my questions. She had a great smile and made me feel very welcome. It is rare to find someone who is both professional and genuinely caring. Thank you, Rinalsa.”
9AM - 4PM
410 Towne Dr, Fayetteville
Banks
“I would love to thank Kristian, Mia, Josh & those at the clerk's desk for all they have done for me in getting through a difficult time after my parent's passed away. I got through it with their caring & knowledge. May I inform everyone to get a will & trust done so that things are So Much easier for their beneficiaries to handle in the future. Mine was completed 4 yrs. ago & it's a peaceful feeling to know I've made things easier for my children. My sincere thanks Key Bank!”
“The folks there couldn't answer my question while I was there, but someone called me within 15 minutes of arriving home - she had researched my question and was able to give me an answer. Great customer service! ?”
“Today my husband went to deposit my check due to the fact I was at work and could not leave he forgot to tell the teller to cash out my check so I called Dan in the DeWitt branch and he was very helpful and understandings !! He went above and beyond to help me and took care of the problem.You should be very thankful to have such great employees with great customer service ..Dan saved the day 😃 I'm so glad to be banking with citizens !!!”
“Been using them for years at the small business I work for. Very responsive and knowledgeable. I request COIs weekly and they come through quickly every time.”
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“Switched from a credit unit to locally owned and operated Solvay Bank, and would never go back. Vanessa and staff continually go above and beyond. I could not be more appreciative and grateful for the level of customer service I’ve received. Thank you for allowing me to do business here. Very proud to be a customer and wish I could have transferred over sooner!”