Burdick Toyota has been serving the Cicero and Syracuse communities since 1974, offering sales, service, parts, accessories, and collision repair. Customers generally appreciate the friendly and professional staff, highlighting certain team members for their exceptional care. For example, the parts department is praised for their kindness and helpfulness, encouraging repeat visits. The sales team, including a salesperson named Shannon, is recognized for making the car buying process simple, pleasant, and well-managed. Customers who purchased new vehicles, such as the 2024 Hybrid Toyota Venza and the 2025 Toyota Camry, expressed satisfaction with their experiences and the guidance provided throughout the process. However, some concerns have been raised regarding the service department. There are complaints about high diagnostic fees and poor communication, with one customer noting difficulty in getting callbacks or responses to issues like broken parts on their vehicle. The dissatisfaction is compounded by perceived overcharging and a lack of follow-up from management. Despite positive experiences with sales staff, these service department issues suggest some customers feel the dealership’s focus may lean more toward sales than after-sales support. Overall, Burdick Toyota is appreciated for its sales team and variety of services, but there are areas for improvement in customer service and communication within the service department.
I had a great experience at Burdick Toyota. Shannon did a really good job explaining everything to me and giving me as much time as I needed to figure everything out. I am so happy with my new RAV4 :)
September 2026
Shannon Lindstrom was a pleasure to work with. Very responsive and transparent. This was the easiest buying experience I have ever had.
September 2026
I have been a customer here for 11 years. They always provide exceptional customer service, and make car buying an easy experience.
