Burdick Toyota has been serving the Cicero and Syracuse communities since 1974, offering sales, service, parts, accessories, and collision repair. Customers generally appreciate the friendly and professional staff, highlighting certain team members for their exceptional care. For example, the parts department is praised for their kindness and helpfulness, encouraging repeat visits. The sales team, including a salesperson named Shannon, is recognized for making the car buying process simple, pleasant, and well-managed. Customers who purchased new vehicles, such as the 2024 Hybrid Toyota Venza and the 2025 Toyota Camry, expressed satisfaction with their experiences and the guidance provided throughout the process. However, some concerns have been raised regarding the service department. There are complaints about high diagnostic fees and poor communication, with one customer noting difficulty in getting callbacks or responses to issues like broken parts on their vehicle. The dissatisfaction is compounded by perceived overcharging and a lack of follow-up from management. Despite positive experiences with sales staff, these service department issues suggest some customers feel the dealership’s focus may lean more toward sales than after-sales support. Overall, Burdick Toyota is appreciated for its sales team and variety of services, but there are areas for improvement in customer service and communication within the service department.
I highly recommend Maggie. It was my first time buying a car and I had no idea what to do. She answered every question I had and went out of her way to help me get through this buying process as smooth as possible. She is definitely a great person to go through if you need a new car.
January 2026
Maggie was extremely helpful and friendly. I would recommend her to anyone I know. She didn’t pressure me at all.
January 2026
Shannon at Burdick Toyota was fantastic to work with while purchasing my new Toyota 4Runner SR5. Highly recommend when you are looking for your next Toyota make a visit to Burdick Toyota and see Shannon!
