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February 2024 by Tiffany Seeland
I wish Firestone knew more about the Firestone credit card. But thrilled to be in and out so quickly. New oil and all 4 tires that stay inflated!
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February 2024 by Kara Hickman
effective and efficient went above and beyond won me over from Valvoline (lifetime customer)
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January 2024 by Kip White
Prompt courteous service. Gets my fleet in on short notice. Gets the work done the first time.
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January 2024 by Paula Shively
JP and Noah were very helpful! They told me what my van needed and gave me the opportunity to prioritize which job should be done first. I already have an appointment for the first part!
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January 2024 by Billy Norton
I'm a loyal customer of 5+years. I arrived on time for my 7:00 AM appt.for an oil change. I was the ONLY customer. I had a nice conversation with the manager and we talked about the new staff and changes that have occured. It was a pleasant interaction. While I giving him my keys at 7AM the tech arrived and I was under the impression, based on conversation, that my vehicle was going into the garage in minutes. I proceeded to walk over to Wegman's to use my time efficiently and do some grocery shopping. I walked back with my groceries expecting my car to be mostly done, but I walked into a conversation between the tech and the manager that was personal and described a recent fight, etc. I was baffled that my car wasn't in yet because there were still no other customers. The staff I became accustomed to was very customer savvy and appreciative of time constraints. I showed for my appointment on time and experienced disregard for the value of my time. I left without an oil change.
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January 2024 by Kathy
I am extremely happy with the service I get at Firestone in Cicero. The manager got me in the same day I needed a repair. He was very friendly and welcoming. Dan who fixed my car made the effort to come onto the waiting room to show me my car part that needed replacing and why. He also fixed this part until I able to order a new part and have it replaced. Thank you!!
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January 2024 by Frank Giarrusso
Great experience thanks to Adam and Darren. After being turned down at another tire facility, these gentlemen took care of me as a walk-in appointment to have my tire work done. To say the least I had a couple of special requests because of things that went wrong in the past when I’ve had my tire serviced at other places, these guys assured me everything would be taken care of and they came through in a timely fashion. What a great team they have over at fire stone in Cicero. I’ll be going back to see them in the spring to have the tires on my charger replaced because of this experience.
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December 2023 by Angel S. Rivera Oficial
Great and quick service! Customer service was great as well, the guys were helpful and informative!
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December 2023 by Sue Grant
Service was fast and friendly. Work was done on time. Very reasonable.
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November 2023 by Jay Tracy
Great honest service and very friendly. Highly recommend
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October 2023 by Adly Dawoud
They failed to diagnoses the 2014 Honda civic and they diagnosed it wrong, they did inspection although I told them their is engine light with code P2097 , it means they should fix it first then drive away Abou 50 miles then do inspection but they didn't do the right thing. They charged me for their fult $437When I talked with they they apologized and told me will fixed in their cost after all that the diagnosis came with the same code that I told them before p2097They ordered wrong engine air tubeAll that take from 9/18 to 10/2After I get tiered from them and went to buy the parts from Honda and brought it for them...Long long way with costing a lot of moneyWhile all that could fixed with replacing engine air tube for part cots $20
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September 2023 by Amanda Warwick
Terrible experience. Have not seen such terrible customer service and communication. I have been in the customer service industry for 20+ years and would never treat people the way my husband and I were treated. I brought my car in for tires. Took over 24 hours to even start to work on my vehicle and that was after I called to ask when it would be done. Then came my husband's truck that went in when we got my car. 5 days of it being in the shop and we actually left the shop with less on his truck than went in. Got blamed as the customers for their issues with the vehicle. We understand things don't always go as planned but that is where transparency and honesty come in. Sent a licensed mechanic in to figure out the issue and only then did they become honest with information that took us 20 min time making a phone call and internet search on to find but took 4 days of their time. Not sure what real "work" got done. I was unable to go to work for 3 days and my husband for 1 since we were down to 1 vehicle. I have submitted a formal complaint and will never take a vehicle back to this store. I do not recommend this place to anyone unless they get some SERIOUS training. Unfortunate how some people do not think twice to take advantage of others when it is their professional experience and advice the rest of us need. Shame.
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September 2023 by Elise .Vandenhof
The team here is an absolute dream. The store manager really took the time to make sure we were cared for and was open and honest about what was going on with my vehicle. Some of the best service at a garage I've ever received. It was an emergency repair situation and we were handled with care since stress was high. Thank you team.
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September 2023 by Connie Hill
I would like to thank Nick and Tim for their professionalism and saving a long standing customer relationship today, Sept 7, 2023.Thank you Nick, Tim and all the staff for caring enough to take care of my mom. My family is very grateful.
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September 2023 by Ron Casselman
Biggest rip off I ever seen sold 4 tires to my sister I just looked at them the fron tiers are all moste bald. That also sold her a full set of brakes one of the front was all most falling off today she has went less then 5000 miles on both the tires and brakes she is seventy one years old that saw her comeing and got her for all most $ 1900.00 becarfull don't trust them
