“Called and talked to John. I told him what I was looking for. Asked him a few questions he answered all of my questions but one. He told me he would research for the answer and call me back. He called me back in several minutes with the answer. I drove there and He showed me what I was looking for and how much. I made the purchase and can't wait to use my new mattress/box spring. 3rd purchase here and have been very satisfied with the purchase and the customer service. I highly recommend them. Thank You. John and Gene”
“Outstanding experience. George made the shopping experience easy. I had questions, he had the answers and with no pressure was accommodating to ensure it was the right choice for my wife and I. A bed is an expensive purchase and he made it one I know I won't regret.”
“I recently purchased dining room chairs from Ethan Allen and had an excellent experience from start to finish. Caroline was wonderful to work with—knowledgeable, patient, and genuinely interested in helping me find the right chairs for my home. What really impressed me was that she personally came to my house when the chairs were delivered to make sure they were exactly what I wanted and that I was happy with my choice. That level of customer service is rare and greatly appreciated.
I also had the opportunity to work with Ariel, who was friendly, professional, and very helpful throughout the process. Whenever I had questions, she was responsive and made me feel like a valued customer. It was clear that both Caroline and Ariel genuinely cared about providing a positive experience.
The entire experience was positive, professional, and stress-free. I love my new chairs, and when I'm ready to purchase more furniture, Ethan Allen will definitely be my first stop. Thank you, Caroline and Ariel, for the outstanding service!”
“From the first visit to the Erie Blvd Store to the delivery of the mattress, everyone was efficient, professional, knowledgeable. It was a great experience from start to finish. Kudo's t the entire team!”
“We recently had our furniture delivered from Smith Contemporary Furniture and couldn’t be happier with the experience. We love our new furniture!
One thing that really stood out was how helpful they were in finding chairs that fit both me and my husband comfortably — especially since he is quite tall. They took the time to help us with design decisions, including colors and materials that would work well with the style of our home.
Communication throughout the process was excellent, from ordering to delivery, and we always felt informed and taken care of. The store has a wonderful selection of modern furniture, and the staff made the entire experience enjoyable and stress-free.
Highly recommend!”
“Anyone getting into the weeds of mattress shopping soon discovers how many con artists, poorly made products, and flat out scams exist in the market.
We have owned our mattress close to a year now, so I’m ready to say it was a great purchase! We purchased a king mattress in their Paragon model. Anyone doing research will know that individual coil springs, double sided top layer latex, and all organic materials is pretty much top of the line and will set you back a pretty penny from any online retailer. Mattress Makers had probably the best price we could find, with the bonus that it is made locally and delivered within a week! Would highly recommend them over any other option locally or online!”
“I took my daughter there shopping for a mattress and was very pleased with both the quality and the wonderful sales lady. We needed it the next day and she facilitated prompt delivery.”
“We had such a great experience at Mattress express with Nick! He was so thorough with walking us through different beds from different companies and different options with each bed style. Can’t wait to enjoy 25 years sleeping on our new bed!”
“Excellent selection and customer service. Quality furniture that lasts. We are repeat customers due to all of these factors and highly recommend to anyone looking for furniture.”
10AM - 8PM
4671 Onondaga Blvd, Syracuse
Mattress Stores
“This store is great. I found a mattress I love at a reasonable price. Jake the manager was great. Knowledgeable and not pushy at all. He listened to my wife and I’s needs and found us the bed we wanted at our price range we were looking for! Go see Jake at western lights! You won’t be disappointed.”
“My son recently moved to the Syracuse area for employment. We are from downstate New York. He thought that he could sleep on an aero bed untiw furniure was delivered, but it turns out it was impossible. S is so important especially when you're at a new job that's physically demanding. As his mom I wanted nothing more than to have him sleep well so I went online to see who had same day or next day delivery. Syracuse mattress came up. I spoke to the owner Dan about the situation, that he needed something ASAP. My son went in midday picked out a mattress and it was delivered before close of business that day. There was a little glitch and something was wrong with the frame. The wonderful delivery person went back to the store and came back even though his day was over just accommodate my son. Needless to say as a mom, I'm so grateful I know that it made a huge difference, he feels much better. I was up this past week and I tested out the mattress. I just replaced the mattress in his old room by something online had I known I would have purchased the same mattress and put in my car to bring home.
Thank you to Dan and to the driver for accommodating him it made a huge difference I'm so happy to support small businesses. Family businesses are more important than ever in this crazy world . On top of everything else , it was a great deal for the quality of mattress he got! I can't recommend this business enough!”
“On Sunday we attempted to assemble our new bed frame from A Bright Furniture. After several attempts we decided to make a phone call to the store even though they were closed. To our surprised Dawn Marie picked up (from her home) and gave us detailed instructions about assembly through FaceTime. She was very patient and very kind. She walked us through each step. She is an exemplary employee who really cares about the customers. Thank you Dawn Marie! You are the best!!”
“We always get great, personalized service and there is no pressure to purchase. We knew what we were looking for and were allowed to relax in several different types of furniture before we made our final decision.”
“Selection of furniture was great. Patrick, our sales rep was incredibly knowledgeable and informative. The delivery crew was friendly and efficient. We are very pleased with our new furniture. Highly recommend this store.”
“I couldn’t have been more pleased with the service at Ashley Furniture! I stopped in to look at mattresses. Willis Prewitt, my salesman, listened to what I needed and showed me mattresses that fit the bill and were within my budget. He did not try to sell me things that would take me over budget, nor did he try to sell me all kinds of bells and whistles. He had an excellent understanding of the products at the store. He had plenty of patience as I tried every mattress way too many times. I was so glad that he wasn’t pushy! I would highly recommend this store, and Willis Prewitt!”
“My wife and I came here a few weeks ago and I finally had the time to write this review! First of all before choosing a mattress, Paul introduced himself to us and was very welcoming! Now the process of choosing the mattress wasn't your ordinary day at a store, Paul truly made it a very detailed and insightful experience. He truly knows what he's talking about and allowed us to try every mattress. He said that he's not there to make us buy the most expensive one, he only cares about the one that will truly satisfy our needs. He was very patient and knew the details of each mattress we tried. Eventually we chose one that same day and even bought two pillows to go along with it! Paul helped lift the mattress into our car as well. We're just grateful that Paul helped us out and I can comfortably say that I'm writing this review from the comfort of our amazing mattress! Thanks again Paul!”