Verizon provides helpful and friendly service at their stores. Customers appreciate the knowledgeable staff, such as Kenzie, who quickly assisted with upgrading phones and answered questions about accessories and device issues. The staff also helps with plans and Wi-Fi options, making the process smooth and easy. Some employees go above and beyond, like Paul, who handled a stressful situation with humor and care, leaving customers feeling supported and valued. While availability of certain products, like the Razer Edge, can be disappointing, Verizon staff work efficiently to resolve issues, including cancellations and shipments. Overall, customers have positive experiences with Verizon's customer service, praising staff for their patience, expertise, and willingness to help, making Verizon a reliable choice for cell phone needs.
We had an outstanding experience working with Ahmed at this store this weekend. He was honest and forthright, patient in giving us an easy to understand cost breakdown and even more helpful after the sale was made. His approach made it an easy decision to switch our home internet and mobile plan over to VZW from T-Mobile.
January 2026
Stopped in today and worked with Kevin. He was great and very knowledgeable about the products. I ended up buying a new iPhone 17 pro max along with an Apple Watch. Customer service was great
December 2025
Hein does awesome work, took care of the family and I. If you go to Verizon make sure it's the Cicero location. I've had nothing but problems with north Syracuse and others this is the legit Verizon store. Anthony is great too, ask for either one to help you. You'll be glad you did! 😃
