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“My husband experienced fraudunent activity as his phone number/SIM was somehow stolen. Tech support online could not help us but the three gentlemen working on the afternoon of 8/1 were extremely helpful. Initially baffled, they worked together to come up with a solution to help us recover the cell phone number. We are beyond impressed with how much effort they put into helping us. They truly went the extra mile. I highly recommend them and look forward to continuing to do business with this location.”
“Ryan was awesome to deal with . He went out of his way to make it happen for us we both got new phones and couldn't ask for a better personality. Also a big shout out to the central square store for making our experience awesome . Thank you again to Ryan and Anthony.”
“A++ customer service from Jim today. We went almost 1.5hrs and back and forth with boost mobile. Finally, Jim came up with a solution without their help, making my day. He definitely deserves a raise.”
“Derek Blount was very helpful and knowledgeable with our needs. He is a refreshing change to what we had been experiencing at Verizon. Not only is he very professional but he stayed with us until it was fully resolved.”
“Sam, Verizon's Manager, was head and shoulders above and beyond people today with his customer service. You don't get this kind of service anymore. He was so knowledgeable and helpful and found me a great deal with a new phone to boot. Everything with transferring my provider and setting up my new phone was done quickly and expertly with no fuss, no muss. I am super grateful, especially being an Uber driver. Thank you, Sam. Thank you Verizon.”
“I loved the intimate atmosphere of this restaurant, in a historic Syracuse building. The menu was diverse and included a vegan option (I understand their menu changes, but it seemed there was something for everyone from the choices presented). The beer and wine list was small, but also with a good range of options (no spirits due to location close to a church as per NYS law). Our appetizer and entrees arrived very quickly and our waiter was pleasant, professional, and attentive. The food was excellent with one exception- both of us noted that our food was not completely hot when it arrived. It was warmish. I ordered chicken bibimap, which could not really be re-heated because of the mix of fresh ingredients. Nonetheless it was delicious. I thought the prices were very fair for the quality of the food. The other cold factor was the restaurant itself. It was on the chilly side. I am naturally always cold, but I noticed a few other diners wearing their jackets throughout dinner, as I did. So turn up the temperature on all fronts and this would have been a 5/5 experience!”
8:30AM - 4:30PM
980 James St Suite 201, Syracuse
Internet Service Providers
“I was very happy with the way Jenna handled the situation I was having with vibrant attention and attentiveness. Definitely better than most customer service experiences I’ve had previously!”
“A quick easy process. I was dropping off an item to return to Amazon. Just had to show them my QR code I received from Amazon. The whole process took under 5 minutes.”
“We had an interesting couple of visits to this location. Last Sunday, 7/26/26, we visited the T mobile kiosk at Costco in Camillus to address issues we were having with our new modem. The representative ordered us a new modem and extender, and said we could pick the equipment up at either the Dewitt or Destiny location. We chose Dewitt because of a negative experience my wife had at the Destiny location. When we got to the Dewitt location at 4 PM, it was closed! Posted hours were 11-6, and the place was shuttered! so, off to Destiny we went. By this time, I was extremely frustrated over spending hours screwing around, trying to get our new T-mobile internet working. At Destiny, we met Lorena and Jorge, who both spotted my level of frustration and anger, and they both handled it like pros! we got our new extender, and were told the modem we had was their top of the line offering. So, back home we went and spent hours trying to get the new modem to work. Although it functioned, the satellite signal was so weak, even with the extender, that we couldn't get our TVs , Ring cameras or internet to work properly. It was a very disappointing experience. A colossal waste of time and effort. we disconnected the T-mobile modem and plugged our Verizon FIOS modem back in. Within minutes, we were back up running again.
The following day, we took the equipment back to the Destiny location. We saw Lorena again, and she was very gracious handling our interaction, even though T-mobile was in the midst of a national service outage. Lorena was calm, collected and very professional handling our return. She exhibited all the qualities you'd expect from a professional service/ technical representative.
If Lorena isn't the manager at this location, she should be!”
“Erin is AMAMMMMAZING! Give her a raise & new title to Store manager. She is everything a company needs! Thank you sooo much and for being very patient with me. Love my new watch!”
“Konner and Donny are such incredibly kind & patient individuals! I came in with a big issue and they stuck with it until it was resolved. You don’t see customer service like this anymore, it made the whole experience so much less stressful. I really appreciate their positive attitudes!!”
“I stopped in Monday July 13th at 5pm and was greeted by Andrew when I walked in. He helped me switch from T-mobile to Spectrum mobile with great efficiency and expertise. I appreciated his energy, excellent manners and overall customer service. Great job Andrew.”
“Byron is the goat!! Go see him he actually saved me from making a mistake on picking a phone out. I was going to go with cheap and he explained and compared the phone asking what I used. I went with the pro plus 16 from the 14 max great choice. Thanks a lot”
“Last week I had an issue with my phone. Every time I plugged in my charger I would get pop-ups of ads. I tried to remedy this on my own and of course you know what happened. Other things get screwed up. So I hiked down to the Verizon on Erie Boulevard in Syracuse and was helped by a young man named AJ. It took a long time to figure out what was wrong with the phone and I thought it was hopeless. Just when I was losing all hope AJ yelled Eureka! He really didn't yell Eureka but did say I got it! I have no idea what it was even though he told me twice. He said it was something hidden somewhere lol. The phone was back to its normal function! This man's patience is incredible. I am forever in his debt I didn't want to lose anything that was saved on it. This must have taken him at least an hour and he did it! Kudos to AJ!”
“They activated my service when I had trouble at every other verizon store. They have really good vibes and alot of personality and care about the customer here. They didnt push the most expensive phone on me, they let me choose the phone I wanted and had all phones in stock.”
“Shellon at Spectrum is the Best. Always friendly and very knowledgeable. Some of the staff also go to her for help. I’ve been lucky to have her both times in the last 6 months!”
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“I had a great experience at the T-Mobile store in Cicero! Bill was absolutely great to work with and provided excellent customer service from start to finish. He was very helpful, professional, and made everything easy to understand. It’s hard to find customer service like this these days. Highly recommend stopping by if you need help with anything T-Mobile!”