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November 2023 by Joe T. (Jay Tee)
Terrible internet service provider, so happy that another ISP came to the area and we were able to switch. Absolutely hate the stranglehold they've had for years.
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November 2023 by Virginia Vredenburg
THIS STORE IS A 20 MIN 25 MIN WAIT EVERYTIME IM IN THERE WILL NO B BACK.
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October 2023 by Lesly Marroquin
It should get no starts at all. Lazy people that’s what I think they have in the store. I brought the box and cancel my services and they never did it to me. Now I have to pay a balance of $200 for some services I already ask to be cancel. I really WAnna talk to manager and no they did not want to know when do the manager would be there. I don’t recommend this store and even I don’t recommend using spectrum at all!
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September 2023 by Hector V.
Wish I could give zero stars. At a time when they were not providing all the channels I had paid for they hit me with a rate increase. THEN they sent equipment that they apparently expect me to install. Fios cannot come soon enough.
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August 2023 by Rising Sun
Richard is a racist. He was not courteous and he along with the the other customers made bad remarks on us. This is totally unacceptable as we are customers of spectrum from a long time. The lady didn’t respond fine as well. The only young chap in spectrum who didn’t have access was nice. He was trying to help but didn’t have access. No one signed us up for a long time for a few mins thing and made bad remarks. Would not go here again and will try to be out of spectrum if verizon is providing services in Clifton park. Unfortunately verizon is providing services only in select locations in Clifton park
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July 2023 by Corine Flanagan
Went to this store yesterday to buy a new cell phone and was told that they were only selling them to "new customers" and not pre-existing customers. Ended up going to the Colonie, NY store to buy a phone. Will never visit this site again.
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July 2023 by Karl B.
Best thing I ever did was switch to Verizon internet. Wanted to turn in my Spectrum equipment and had to sign into an iPad and wait in the slowest store ever with only one person working. I just wanted to turn in my equipment and move on with my day. Spectrum is also notorious for constantly trying to get you to stay with shady time based "deals". Their customer service kept trying to keep me signed up and attempting to process me with an offer without my permission. Verizon is in Clifton Park now, stay away from Spectrum.
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July 2023 by Kevin Johnson
Always a wait . My view of this business is always clouded by their continual price increases and unreliable service.
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July 2023 by Corine Houry
Went to this store yesterday to buy a new cell phone and was told that they were only selling them to "new customers" and not pre-existing customers. Ended up going to the Colonie, NY store to buy a phone. Will never visit this site again.
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July 2023 by Daniel V
Came in right at opening and there were already a number of people waiting to get service. The check in computer wasn’t working but the employees went with it. Got all set up with a new modem and router.
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July 2023 by Patty Freeman
An "anti-virus" took over my phone, and one of the guys there helped me get it off my phone. Although I was charged $40.99 and never authorized it, PayPal sided with the anti-virus and had no written or verbal ok from me. They just said it wasn't an unusual transaction???? But it was taken off my phone by one of the Spectrum guys, and he could say that's not what we do here but didn't.
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June 2023 by Stephanie B.
Switched our family mobile service from sprint to spectrum. Purchased 3 new phones and just switched service on an iPhone 11. Worst coverage!!! Constant dropped calls, I don't know what to do? We keep resetting phones, SIM card replacement, etc. etc. nothing helps. The service is absolutely terrible!! I wish I could switch, it is effecting out ability to do business. I don't know how this is legal. Don't switch to spectrum mobile! The monthly price IS too good to be true! Don't do it! Worst coverage ever!
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May 2023 by robert d.
Vampires. 60% increase in fees recently. Avoid. Looking to change providers. Awful. Just awful.
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April 2023 by James Houck
Helpful and organized. Easy to get to. Parking and close to many places to eat and shop.
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April 2023 by Antonio Cordello
Harass you when they need your money, but when you need help, they don’t answer or help in a timely manner. Would definitely avoid at all costs.