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“I am commenting on my girlfriend's site.Amanda at the New Hartford , NY location did a great job for me today concerning my tax issues. She did a terrific job and settled the problem I had.Thank you,Amanda.”
“Very easy to conduct business here. The staff is attentive to your needs and answers or gets the answers to all your financial questions. Friendly place to do your banking.”
“Superior customer service, I just wish fraud detection would call you as soon as they put a hold on your card-rather than you having to call them when it fails at the grocery store, scrambling before the bank closes.
Edit: they did call, Verizon was just overzealous about blocking their number and not notifying me. Review changed to reflect new development.”
“Had the help of South Utica branch manager Amanda Ossont. She was incredibly helpful in dealing with accounts after my aunt died. The entire staff at that branch is exceptional but I was most impressed with the branch manager’s kindness and consideration! I wish we had a GPO in Albany!”
“To my surprise i am very happy with this place. Really close to my house they have an ATM that does cash deposits so I don't have to deal with a person also my safety deposit box they're only cost me $20..............A FRICKIN YEAR!! AMAZING”
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“I cannot say enough about this credit union! From the moment I opened my personal account to managing my business finances, they have consistently gone above and beyond. The staff treats every member with genuine care, taking the time to listen, explain, and find solutions tailored to individual needs.
What truly sets them apart is their commitment to the community. They aren’t just a financial institution—they’re a partner invested in helping people and local businesses thrive. Whether it’s offering guidance on savings goals, supporting small business growth, or hosting community initiatives, they embody what it means to put members first.
Every interaction feels personal, professional, and supportive. It’s rare to find a place where customer service is this exceptional across the board. This credit union is more than a bank—it’s a trusted ally for both personal and business success.
Highly recommend to anyone looking for a financial institution that truly values its members and community!”