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June 2025 by Laising Choi
This location has been consistently understaffed and poorly trained, leading to noticeable service issues. The notary department is especially disorganized and has repeatedly failed to honor scheduled appointments.
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June 2025 by vincent greco
I highly recommend this Chase branch for business banking, s. The customer service has been outstanding—Albert the manger that is assigned to my account, is always available to discuss my questions and concerns, providing professional and efficient support. His expertise and dedication make managing my business accounts seamless and stress-free.
If you're looking for a reliable and professional banking experience, I wholeheartedly recommend this Chase branch and Albert. They truly go above and beyond for their clients!
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March 2025 by NYC Jav
fix the da - mn door... can't even get inside to get my money out
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February 2025 by James Youn
This place picks and chooses who they wanna help. Wouldn’t cash a check and refused to explain why. Came back with my boss and then they cashed it. Went to other branches and never had issues.
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August 2024 by P I
Please do NOT do banking here! A family member has hundreds of thousands of dollars in bank accounts and when he tried to withdraw money they would not allow him and said he was not in the right head space to do so. They are not doctors!
I'm filing a lawsuit against Chase and personally suing the Manager as well. They do not have the right to withhold money from clients. My family member needs money to live on.
This place is dangerous! Do not do banking here!
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July 2024 by Jacques Benhayoun
Waste of time. They don't pick up their phone, they don't tell you which documents you need beforehand, and when you arrive they tell you that you don't have the right documents
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July 2024 by Michael Karagiorgis
Don’t come here. The bankers aren’t doing anything and I needed a simple 5 minute thing and they wouldn’t accommodate you. Go to TD instead
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February 2024 by Power Writer
Worst customer service. Branch duty manager Emily did not have base knowledge about Chase products, services and locate correct financial advisor.. Very bad attitude to cover up her poor product knowledge. Bank branch manager Wendy called and saying Chase has too many products so her shift manager would not know. Very embarrassing excuse as a bank branch manager. People may not know everything that is understandable however the best way to assist customer is to find proper department or person who can handle since they have a capability to search employee who handles asset management. Very disappointed. Don’t see them trying to make an effort to assist.As you guys see now we know why they have 2.8 average on review. Shame…
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October 2023 by Ka Ka
I think this place is better than the one on Main Street.
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September 2023 by Dimensions Property Management ROCHESTER NY
I am a client for over 15 years and this branch is probably the worse I have to deal with. It’s near my office so I have gone in many times and been disappointed. No one knows any policies, never a notary on site, and manager is clueless.
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September 2023 by Sung Moon
I tried too much contact this branch. Nobody get the call. Everytimes, robo said call again.
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August 2023 by Fred Frederix
Several atms, and parking
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August 2023 by Ma. Belen Maldonado
The ATMs need maintenance because they neglect this branch so much?…
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July 2023 by 黄强
I promise this is the best Chase bank in all of New York. I really appreciate the ladies at the counter. We are a restaurant chain. Go here often to change change. They are very professional, efficient, and sweet. Thank you so much for your help.
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March 2023 by Roberto M.
Just like everything post COVID, nothing works, no one cares! AND NO ONE ANSEWRS THE PHONE!!! There is no more accountability. online WORST!
