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November 2023 by lawrence kauffman
I simply cannot say enough good things about this branch (Harned Rd, COMMACK NY), not to mention Jonathan the branch manager and Cassandra, my regular teller. Just wonderful people and even proactively engaging with their valued clients membership. Love this branch and all these great folks!!!
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September 2023 by Anthony Fantauzzi
Great service with needed knowledge to facilitate request
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August 2023 by Susan Messera
I love BFCU. I have been ysing them for 35 years at least. The tellers are extremely nice. They're always there to help.....
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July 2023 by Flavia G
I went to BPCU at the Commack branch on Friday June 16th afternoon during my lunch break. I was called to walk up to teller window with Peter. Wow...He had such a collalsosal smile and that goes a long way. I gave him my driver license and he quickly looked up my account and confirmed my password and I told him the amount I wish to withdraw. He swiftly entered the amount, the money came out of the macine, and placed the money in the envelope. I was so amazed how he completed my transaction with such precision. He is trained well and I recieved Service Excellence at 100%. People nowadays are quick to complain, are aways in rush and not take to time to observe and just say thank you. Job Well Done...
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July 2023 by Audrey Bloom
Excellent, personalized service with a smile. Always eager to assist members.
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November 2022 by George Routsos
Bobby Nekola is the best. He is courteous, professional, knowledgeable. Just an all around great asset to Bethpage FCU. We love banking with the great folks at the Harned Rd branch
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September 2022 by Pam Varone
Been banking there and love it. Just refinanced and use them tooSo easy to do and staff was so friendly and helpful
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May 2022 by Pierre Cantave
Lauren or whatever that bank supervisor name is earned this review today. If your someone thats looking for privacy when discussing things about your account. DO NOT GO TO THIS BANK.
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April 2022 by Michael M.
Had an issue with another bank opening an Estate account. Thankfully this bank came to the rescue. Susanna was great and nice and helped us. She was very informative and explained everything. Highly recommend this bank. Not sure of the other bad reviews on here but I had a good experience. Go in and ask for Susanna.
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January 2022 by Lisa P.
Looking to open checking and savings accounts. Went to branch and was told i needed arrange an appointment. I tried calling toll free. Long hold time requested call back. Never got one. Tried emailing contact information. They never contacted me for an appointment. I called toll free again and held. Very nice young lady assured me I would be contacted with 24-48 hours. Again nothing. Will be looking for another bank. Terrible customer service
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December 2021 by Maryam decor
Giving a hard time just opening a bank account. It was a sign not to open with them.
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October 2021 by Retha Fernandez
So grateful to Jonathan Gordon for his patience, understanding and professionalism helping me this morning! He saved my sanity today! He should be recognized and applauded!
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August 2021 by NycRamona
One too many problems with this bank. I've had it. Not only was my vacation completely inconvenienced by this bank, I used this bank for a shared branch transaction. Guess what...that transaction doesn't show on my bank account, and this bank won't respond to the accounting department so the problem has yet to be rectified. No more with this place.
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February 2021 by Hockeyguymike
Love Bethpage Fcu. Any problem I have is cleared up very quickly.
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September 2020 by Nick S.
I go into a local BFCU office to discuss consolidating my mortgage and HELOC . The loan officer says great idea, takes a whole bunch of information and says it should be an easy slam dunk approval after looking over my finances. I pay the $100 application fee . Weeks go by and he requests more info and I supply him with everything he asks for . He says everything is in order and sends it up the ladder to the loan officer who requests I get an appraisal at a cost of $500 . I do that and appraisal comes in fine . Then the loan officer calls me and wants me to get a letter stating that one of my sources of income is guaranteed for the next 3 years. I said there is no way I could possibly do that and he says , well I don't think this is gonna work out . I told him that I was basically pre-approved with my income already by the original loan officer but he said his hands are tied . So I'm out the $100 application fee which they refused to refund and the $500 appraisal fee . I would have never even applied if the first guy hadn't said it should be no problem. I've made Multiple calls to BFCU but the won't budge . Even sent a certified letter to the CEO with no response. This credit union likes to call themselves customer owned but that is total BS . Next letter is going to the banking commission. Be very wary using these crooks. As an update , BFCU promised to " get back to me " , but 30 days later , still haven't heard a word from them . Hopefully the NCUA Consumer Assistance Center where I filed a complaint will get some satisfaction for me
