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“As someone unfamiliar with the shipping process, I encountered a very nice staff member here. He clearly explained what I needed to do, making the entire process quick and comfortable. Additionally, the location is easily accessible and parking is convenient.”
“Always an amazing experience with these good people. From kind greetings to sweet snacks you will not be disappointed. Highly recommend. Go there almost daily and have never had a bad experience. They are also one of the only USPS I’ve seen to actually answer the phone and attempt to work with you instead of letting it ring till auto hang-up at 1:49”
“My girls at the post office are wonderful! They always take time out to make sure my mail gets taken care of quickly. Just an amazing group of people. 🥰”
“I always ship my packages from this location. I have never had a problem. Great staff and Great service. Sometimes there is a line but, it goes quickly. There are plenty of parking spaces in the lot.”
“I was mailing my daughter and soon to be son in law’s wedding invitations and Nahed could not have been any more helpful! She manually postmarked and then she also assisted me with additional postage to ensure that they would not go through machine and/or be returned or ruined. Nahed was very knowledgeable!”
“The guy took the time to explain the process clearly and ensured the documents were sent properly. His friendly attitude and willingness to help made the entire experience smooth and stress free.
Excellent customer service—truly appreciated.”
“The lady at the desk I forgot to look at her name but she was very polite, professional and kind. My family and I went to apply for passports for my kids and we had gone to the one in Centereach and they were not helpful at all. I booked an appointment the first time and they didn't help me bc they said the appoitment was supposed to be earlier but I got there on time but didn't know I had to fill-out applications first made another appointment and got there on time there was a line and then they said that they couldn't help me bc the pictures were not supposed to look like that that the hair had to be down, they found any excuse to not help and that they were busy that day to book another appointment for another day even tho it was only 9:30am so I went to this one in CI and they were the best of the best.”
“I’ve been here before, but I really wanted to share how happy I was with today’s visit. Frank was so kind and took the extra time to help me find the best shipping package and method. I truly appreciate his help — it meant a lot since this package is being sent to my mom.”
“Postal workers here have always been polite and helpful; however, Jesse deserves special mention:
We were expecting a shipment of live chicks. Tracking the shipment, we discovered that it had been delayed at Jamaica and was scheduled to be delivered the following day instead -- Obviously not great for live baby birds.
Jesse helped investigate -- and when they arrived later in the day, he drove them over to our house personally to deliver them!
(FYI, for those who don't raise chickens and wonder how they can survive the trip: Before they hatch, chickens absorb the remains of the yolk inside the egg and use it for nutrition/hydration over the first two or three days. A heat pack is added to the box to help them stay warm, and obviously there is special care in handling and delivery.)”
“Just wanted to acknowledge the courteous servi e I always receive when ever I use the Wheatley Heights Post Office. Postal worker Sam is very helpful and always greets you with a smile. Please recognize him for his extraordinary service . He deserves kudos for making a trip to the Post Office a pleasurable experience..”
“The woman at the front was extremely helpful to me. She made sure i had properly filled out my passport paper work and that i had everything I needed. She was extremely patient, helpful and kind. It was about 5 mins to close by the time i left and she was nothing but kind to me.”
“I'm constantly reminded that I should always come here any and every time I go to the Smithtown location.Never once have I had one single issue here in fact the service here is always very respectful and they go out of their way to be helpful and friendly. If you go to Smithtown you will most likely be greeted with the exact opposite service. Do yourself a favor, don't go to Smithtown.”
“Sandy at this location is excellent. She is kind, patient, and highly motivated. She went above and beyond to help resolve my issue and took the time to personally ensure everything was handled properly. I truly appreciate her dedication and outstanding customer service.”
“I had the best customer service ever here. I went to see if a package of mine had been delivered there for pickup yet, and Fred
assisted me. He was extremely friendly and knowledgeable. He was unable to locate the package and I was about to leave. But as I was pulling out, he actually ran outside to let me know it was just coming off of a mail truck they were unloading. He went above and beyond to make sure I was being helped and felt satisfied here. Fred deserves a huge raise!!”
“This is the best Post Office in Suffolk! Never a long line; the staff is very efficient. They respect your time, and know you have to get back to work. Additionally, they are always helpful and polite. If you picked the wrong box or there is better way to send it? They take the time to explain it. Plus the lobby is always CLEAN and smells fresh!”
“**5 stars just so they read this**
The people who work here never help solve anything. I need a refund and to fill out a form for it, and they refused to help me at all. They always say they don't know or that it can't be done. When I call and speak to a USPS agent, they send me to the address where I sent the mail. When I get there, no one is available to help. They only receive packages, and they deny you anything else you need... horrible!! I've been fighting for a package for 3 months, and in the end, I'll lose my package and the international shipping money because they won't help...”
“Great service at this US Post Office!
I was a couple of minutes late to ship a package and they were already closed. However, a super helpful young man still scanned my lable barcode and printed the lable I needed for my package! Saved me an exta trip back! Thank you!”
“I do a lot of shipping here, there almost weekly, and yes sometimes the wait is longer but I’ve experienced that at many different post offices- this location is different because they work very fast to make all transactions as easy and efficient as possible- I’ve seen the staff help people out and giving customers information to make their shipping cheaper- very patient and knowledgeable, this is my number one spot for my mailing needs- I’m being totally honest, they really are great here-”
“I can't understand the negative feedback from others, but I find Northport PO staffed by the nicest and helpful window clerks. Sure, every now and then there's a line of 5 or more - just wait. It's something people are capable of doing.
If you people hate this place so much, go to the UPS Store and get charged 5 times as much. (They have lines, too)”
“The women postal clerks at window were nice and were helpful to me with answering my questions. The Supervisor Chris helped me one day to get my mail to my door when I was feeling sick and in pain. Thank you.”
“Impeccable service, professionalism knowledgeable. This staff goes above and beyond they treated me so kind. They were so helpful so on point with everything that needed to be done for me the way they treat their customers. The people in their community is just amazing. They were so caring to my needs. They helped me figure everything out and got me all set and I can’t say thank you enough to Brianna and the other ladies that helped us I want to say thank you so much for helping me today and going above and beyond as they did I appreciate them so much, you just don’t get service like that anymore. They are the real deal there. And once again, I really want to thank Brianna for helping me get through this and figure everything out for me and just making my day better. She puts a smile on everyone’s face.”
“I love coming here. Mike is the nicest guy working up front. Always kind and welcoming. The scale didn’t work the other day so I left my boxes there for him to scan after things got fixed and he was nice enough to send a receipt to me in the mail. Thank you Mike! I go all the way here instead of Queens, here in Queens they are rude. It’s worth the trip!”
“Large Post Office with a very large parking lot. Roomy and comfortably air conditioned inside. Two tellers on duty, and the line moved quickly. Our teller was polite, knowledgeable, patient and friendly. All free boxes and envelopes were packed in abundant quantities. Post offices boxes available. An efficient location.”
“Great people at this location! Very quick, professional, accurate & friendly. I've been coming to this location for 20+ years and have never had an issue.”
“Anthony is awesome. He is always so nice and helpful whenever I am helped by him at the counter. I don’t have to visit the post office frequently but whenever I do I am usually helped by Anthony and these encounters are always pleasant. Yes, there can be long lines at times but they do the best they can with the staffing they have.”
“The passport agent was extremely helpful and professional during my appointment. He worked very quickly and diligently, and made sure to explain each step in the process. I am very thankful for his services.”
“This morning I needed a postal money order. I made a mistake on the amount. Postal worker Anne was able to fix the mistake rrturn my funds and process what I needed done. Great location for your Postal needs.”
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“I've lived in Commack since 1976. The staff at this post office over the decades, has been wonderful. Rico, Rich, Heather and Zelda to name a few along with my carriers Ralph(RIP), Chuck, Clutch and Nikki have been so pleasant. From mail, to packages and passport s, the service has been great.”