Towing near Constantia, NY

“(TL;DR: Car was in perfect condition inside and out. The process of getting it back was simple. Their receptionist was very helpful. Wasn't too costly. Website is dated with no hours listed. Read any forms you're given before actually signing them!)I'm embarrassed to admit that I had my car repoed by them, due to my own negligence. When I saw the reviews on Google, I became absolutely terrified that something awful happened to my car when they towed it. I was also very afraid of someone breaking into it and stealing my belongings, especially sincs my entire wallet was inside of it when they took it.However, once I managed to get the money to get my car back (it was taken at some point on Thursday, and I got it back on Monday), everything went smoothly! I must have called about a dozen times, to make sure that I had everything that I needed and that I would get there before closing, but the receptionist was very sweet and didn't seem to grow impatient with me, despite it being obvious that it was the same person calling. When I finally arrived, FIVE minutes before closing time, I handed over the cash for the fees ($40 administrative fee and $40 for each day), I signed a form, a picture was taken of my ID that I retrieved from my car, and that was it! The inside of my car was EXACTLY how I left it, including my wallet, and I couldn't even find amy scratches on the outside.My reasons for giving 4 stars instead of 5:Their website is dated and doesn't work well on mobile devices, and their hours are not listed on it, which would have eliminated one of my repeated phone calls. The other thing didn't sit well with me is the form. I was obviously anxious to get out of there and to have my car back, so I foolishly didn't read the form before signing it. However, I read my copy of it later that day and realized that it stated that I acknowledge that my car was in the same condition as before they towed it, and that they are not at fault for any damage that may have been done. I hadn't even seen my car yet when I was handed that to sign! I'm grateful that nothing was wrong with it or I would have been livid.”

“Had to park my car here because I hit a deer on Interstate 81. The gentlemen working were very kind and helped me in whatever way they could to get my car on my dolly.”

“Jason is very professional, a loaded tanker with hazmat and unpredictable slosh. He handled as diligently as I do making a stressful tow just another day at the office. Thanks for the good work!Service: Special vehicle towing”

“I have been using Empire Auto Transportation for over two years now! Jerry, Vito and the entire group are absolutely Amazing!! The drivers are extremely professional and courteous! Definitely a 5 STAR organization!! I would recommend Empire to anyone that wants and expects The Best Service!!”