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“I’ve used Syracuse Auto Works several times, and overall my experience has been positive. Their biggest strengths are that they diagnose problems carefully, get repairs done relatively quickly, and actually solve the problem.
They also try to accommodate customers when there is an urgent situation. When your car suddenly breaks down and you depend on it every day, being able to get it diagnosed and repaired without waiting several weeks is very important.
I especially appreciated an experience earlier this month. I brought my car in for work involving the rear brake caliper, and while working on it, they noticed looseness in the rear wheel bearing and brought it to my attention before it could develop into a more serious safety problem. I appreciate a shop that pays attention to potential problems beyond just the specific repair requested.
Most recently, my Prius suddenly broke down with a “Check Hybrid System” warning. They diagnosed the problem as a failed throttle body along with a weak 12V battery and completed the repairs quickly. I also appreciate that they installed a Beck/Arnley replacement throttle body, which is a reputable aftermarket brand, and the car is now running normally again.
One small suggestion for improvement: I had asked about the brand of the replacement throttle body before the repair. The manager later told me in person that it was Beck/Arnley, which I appreciate.
However, it would have been even better if the brand and part number had been included on the invoice, or if the shop had saved the parts box or provided a photo of the new part/packaging for my records.
The main downside is price. Syracuse Auto Works is not inexpensive, and some parts and labor charges can be on the higher side compared with other independent repair shops. On the other hand, in my experience they are
responsive, thorough, and capable of getting the problem fixed, especially when the repair is urgent.
Overall, I consider Syracuse Auto Works a reliable and efficient repair shop with good diagnostic ability and customer service. They may cost somewhat more, but they have been able to solve my problems and have made an effort to accommodate me when I needed repairs quickly.”
Open 24 hours
1515 N Salina St, Syracuse
Towing
“Super helpful and very nice. Needed a tow this morning and called AAA it was an hour wait. But only 25 minutes later they showed up and it was Big D’s. Super friendly and helpful. Great service!!! Thank you!”
“Ernesto and his partner were both exceptional!! They maneuvered two vehicles that were stuck in well over a foot of snow. One vehicle had to be shimmied out very carefully next to my other vehicle, to avoid substantial body damage. They both showed up prior to my quoted time, and were extremely polite, and diligent! Thank you both very much!! I would highly recommend Ernesto, and his team!”
“- Have ALWAYS had vehicles serviced the right way the FIRST time. Now going on 21 Years+++ for MY vehicles alone!!!- FAMILY Business that Roger (son of previous owner who STARTED Business : Waymon) has kept flourishing with his A+++ service of the vehicles that come to the lot.- Henson’s strives to set himself ahead of the competition with ACTUAL Knowledge, Talent, Know-How, and pride in his service.- Each car I’ve owned, and let Roger and his SAME mechanics (virtually ZERO turnaround with his mechanics! : Never had seen ANY of his guys/mechanics get up and ‘leave for a better position or job position’ on him.He has helped me carry these cars well past their loan end dates, allowing me to reap the reward of some equity into newer vehicles, which as most KNOW is almost UNHEARD of in the car world. Not only do they continue to run exceptional WELL BEYOND the same Year, Make, and Models on the road, but they become a DIAMOND in the Rough Used Car World our there!I can BOLDLY and CONFIDENTLY SAY: If Roger and Henson’s has been the mechanic, through and through, on the vehicle... then YOU can be confident when you are the next owner of the vehicle - that it is in the finest possible working order, both inside and out, to continue to drive the vehicle confidentially as you know that the vehicle could NOT be in BETTER order after Henson’s (and Roger) has been its caretaker.- I have, and will continue to, refer(red) ANYONE that needs vehicle service - To Roger and the guys at Henson’s Collision (w/ FULL bumper-to-bumper Mechanical AND Body INCLUDiNG Electrical AND other work that a lot of repair centers with either charge you too much, or simply not touch... ROGER won’t do that to you EVER - He and the guys MASTERFULLY work on them ALL!With as much respect as you’ve shown me and ALL of my vehicles... as well as my family’s vehicles through the years,- Michael Scheer— A++++ EACH and EVERY Time.— Honest AND Dependable with extremely competitive prices with the HIGHEST repeat customer business!”
Open 24 hours
2400 James St, Syracuse
Towing
“Love the staff at Mobil. They always treat me well. I'm terrible at looking at pump number, but the guys always know where I am and treat me like a VIP customer.”
“Northside collision is at this location now. They are great people who are willing to help; great character.
Helped me with a flat tire predicament and got me on my way to driving again.”
7:30AM - 5PM
512 State Fair Boulevard Ste 4, Syracuse
Towing
“My husband comes here for used tires and theyre normally quick and cheap for a used tire. Today we went in and the one guy messed up my husbands rim and theyre not cheap rims... they gotta be more careful with peoples rims.”
Open 24 hours
2006 Teall Ave, Syracuse
Towing
“I live in syracuse and got into an accident in Skaneateles and I called Hani's Towing. Krill came and took my car all the way back to syracuse. These guys are professional and quick, came right away when I called. Definitely recommendI wish I could give more than 5 stars. Their price is very reasonable.Services: Car towing”
“Hobbs is unbeatable for friendly fast reliable service. I have been going there personally for years and have sent several friends...Steve-o, Randy and TJ!!!The best!!!!!”
Open 24 hours
501 Wyoming St, Syracuse
Towing
“Quality, professional, prompt, and the best prices all across the board. Absolute is for the customer. They will not take advantage of you by overcharging. Jerry came right away and was professional and quick. I was locked out of my truck at the Mall and he arrived and unlocked my door within 20 minutes. Fast, reliable and fairly priced! I highly recommend Absolute Towing.”
7AM - 11PM
3313 Walters Rd, Syracuse
Towing
“Broke down on NYS thruway at Warners rest area. Called Big Red they arrived within an hour hooked up and towed me to the Mack dealer all in less than two hours. Thank you Big Red! Great rates for the times we are in! The driver was very courteous and friendly.”
“Sam diagnosed the problem with my convertible top on my 2005 A4 1.8t. Two other shops had said they couldn’t find the problem or fix it. I’m very happy with the work that was done.”
“Martinez is a towing magician. I've had multiple European cars sometimes no keys sometimes no batteries. Tight spots. Motorcycles. He does it all and he does it good. Had towers tell me they couldn't do it and Martinez came through for me. Every time. Thank you my dear friend. It's Eddie with the BMWs who went to South Carolina. Have a feeling ill see you again soon brother!!!Services: Motorcycle towing”
“Slid into a ditch the other day... called for some help and Mike came out within an hr in bad weather and had me out in a short time. Great attitude... great price.. would use them again.. thank you for the help”
“Amber at the front desk was kind and very responsive. Getting a snow-related accident repaired over the holiday season was stressful to say the least. Her customer service made it a little easier to understand and navigate. The repairs were done right and I'm back on the road.”
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“Beyond excellent service and communication ALWAYS. I wouldn’t take my car anywhere else- ty to Mark, Chris, Donna and the whole team- always satisfied and every time pick it up I notice the difference and know If for some reason I’m not happy (never happened)- they are just a phone call away and will absolutely make it right!”