NBT Bank is dedicated to providing superior banking services through relationship building and personalized solutions. Their staff is committed to community initiatives and local decision-making. Customers appreciate the convenience of services like Enhanced Deposit ATMs, cashless payment options, and a robust mobile banking platform. Reviews highlight the helpfulness and efficiency of employees, particularly in the Cortland Main Street branch, where one customer praised a staff member for her assistance with account changes. Overall, experiences at NBT Bank are marked by friendliness, care, and respect, especially during sensitive times, ensuring a smooth banking experience without headaches.
Had a problem with my account and online banking service. Went to Cortland main branch talked with Brian and he took care of the problem. Fast, curtious best service ever
March 2023
Leigha in the Cortland Main Street branch was extremely helpful in making changes to several accounts. Highly recommend working with her.
December 2022
Very efficient getting customers in and out with the proficiency very friendly, and personable. Very happy with my experience with this branch office
