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November 2023 by John Sutton
Left 'new' tanks open.Sent incorrect Invoice ... Twice.Haven't weighed or credited my account for 'My' existing gas they removed.
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April 2023 by Timothy Brauner
If you want propane that is double the price of their competitors then go with this company!
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April 2023 by Debbie Leach
The staff is very friendly.
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March 2023 by Tracy Signs
I have been with Suburban Propane for years and I would not recommend this company for your propane needs. I am on a will call to have my tank filled as we only use it for our stove/oven, and hot water heater and yet they still came out and filled our tank completely without us calling and then sent us a bill for almost $5k. We told them to come and remove the propane from the tank and now months later they finally did and still sent us a labor bill for $271 when they should not have come to fill it in the 1st place! We were home thankfully in July 2022 when they came and tried to fill us up and we turned them away and told them we call them when we needed our tank to be filled, but we were not home in October when they did the same thing! Also, in 2021 they told us our tank froze where you put the propane in, so they had to set up 2 other tanks outside and fill those up then come to find out, the service person was wrong and they never should have brought the 2 other tanks because ours was fine. Their prices are outrageous compaired to other local propane companies as well so if you need your tank filled, call around and get other prices, then call them and tell them what others are charging so they price match or you will be paying an arm & a leg. I would not recommend this company.
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December 2022 by Frank Polizzi
I received great service on my RV.
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December 2022 by Jeffery Fitzpatrick
The ladies at the Cortland, NY office are amazing, they made sure i was able to get on the pre buy program when i didnt think i would be able, i cant say enough of how hard they worked to help me, they really cared what i was going through, always friendly and patient. The delivery driver is a hell of a guy, will talk while still working instead of being rude or ignoring like some companies.
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December 2022 by Kathy Roessler
Staff at Suburban have always been very helpful. I have been using them for many years and have always been happy with them.
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December 2021 by Ed Leaf
We had been with a competitor for years. This past summer they informed us our "lock in" rate was going up to $3.79! Needless to say it got me shopping around. The whole process with Suburban has been very easy and their people are all very professional. Met our driver, Dave last week on his first delivery here. Very pleasant and professional as well. They are a full service provider with 24/7 services. Hoping we've found a new home for our needs. Thank you!
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December 2020 by Sue Irvine
I am confused about what happened with my last delivery. The delivery truck came to my house, didn't put any propane in my tank and then charged me $57.
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December 2020 by Stephen Wyder
The driver is always great. Deliveries couldn't go any smoother.Suburban Propane Is a great company.
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December 2020 by James LeMessurier
Polite delivery man. We're pleased with our service from Suburban .Jim L and Linda L
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December 2020 by Don Nichols
I am a pre buy customer for many years. You forgot to deliver my propane and I ran out.
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December 2020 by Sandra Monroe
Thanks you guys are the best
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December 2020 by Carol Meade
The people are very friendly but the prices for propane are unbelievable. The price for my propane went up over $200 from one delivery to the next...costing almost $800 to fill the tanks. I had to choose between heat and paying rent. Very seriously considering another supplier. The people however are very polite and kind.
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December 2020 by Tony Casciani
We have 18 units in the Stavlos condo. at Greek Peak. When a service is required, there is always a timely response. The fuel delivery is always maintained. We have been very pleased with Suburban Propane.
