“I had a great experience working with Morgan at the T-Mobile Wolf St store. She was extremely helpful, thoughtful, and genuinely focused on what was best for the customer.
Morgan took the time to educate us about the available plans, credits, and better options instead of simply trying to make a sale. Her knowledge, professionalism, and presence of mind saved us a lot of time and money.
Kudos to Morgan! I truly appreciate the great service, positive energy, and dedication she brings to her customers and the T-Mobile team. Keep up the excellent work!”
“Justice the gentleman's at the Verizon Del Mar store in Del Mar Plaza was excellent helping me with my phone text messages and pictures he didn't excellent job on a scale of 1 to 10 I give him a 10 thank you very much have a nice day Bill Lynch bye”
“Great staff, helped me with a warranty exchange. Easy to work with. Care about the customers. Bob , the manager was great and very helpful. Went out of his way to help me.”
“Marcus was amazing not only as a customer service representative, but a representative of the future and what you hope a young man can present as. To an old lady who had her own crazy and he managed it like a professional. I hope his work acumen and efforts take him far. Rebecca runs the store and I'm not sure what her spelling is, and I hope I didn't misspell Marcus's name, but great staff and great service. Thank you all for managing the whirling dervish.”
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“I had to pick up a new phone after my old phone broke suddenly. Andrew helped me, he provided great service and insight, excellent product knowledge and comparisons between brands. He was friendly and helpful, turning an annoying experience of being without my phone and suddenly needing a new one, into a good experience.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“Brandon helped me in an efficient way. He helped with my bill and transferred my phone to an iPhone 17 in a short amount of time. The store was clean and everyone there was very nice. I’m so glad I went to the Latham, NY store and will recommend it to anyone looking for a good experience.”
“Great service! They were friendly, helpful, and worked hard to make sure everything was taken care of. I really appreciated their professionalism and positive attitude. Overall, it was a good experience, and I'd definitely recommend them.A few weeks ago, a young associate named Meadow helped me the best she could and recommended other resources that could guide me in the right direction since my iPhone had been locked for over 2–3 years. Even though she couldn't completely solve the issue, she was incredibly patient, kind, and had such a positive attitude. I really appreciated how understanding she was and how she took the time to help me. She made the experience much better, and I truly enjoyed working with her. Thank you, Meadow, for your excellent customer service!”
“Just had a great experience with Kitana and Tee. My mother needed a new phone because her phone was approximately 10 years old. In any case, as many people know, getting a new phone can be a hassle. Thanks to their professionalism and their assistance, we were extremely happy with their service.”
“All of the staff were super helpful while I was trying to trade in and upgrade my phone! Omar was super patient while I picked the one I wanted and walked me through the whole process!!”
“Just switched from AT&T to T-Mobile today and was very happy and appreciative of Faraz's help, he helped me deal with a difficult transfer process and I really appreciated all he did to guide me through it.”
“New spot on the second floor, but the same great staff providing the stellar service. I should not drift far from the three great stores in Albany and Rensselaer.
Grant is top-notch, but I could tell the other associates were just as competent.
Smaller location right off the food court since December 2021.”
“I can’t say enough about the outstanding service at the North Greenbush Verizon! I came in to get my daughter an Apple Watch and from start to finish the staff was warm, welcoming and knowledgeable. Brie, Tyler and Christian helped me out. In addition to helping me get the right watch for my daughter at the best price possible, the team worked hard to lower my bill. I walked out with a great watch, with cellular, and a bill reduced by $57! With a family with 5 phones, that’s serious savings! This will be the only Verizon store we go to moving forward. Thanks, guys!”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”