KeyBank has received mixed reviews regarding its services. Some customers have noted a decline in drive-thru efficiency, with longer wait times reported, despite multiple tellers available inside the branch. However, positive experiences have also emerged, particularly regarding the staff's helpfulness. One customer praised the branch manager for his assistance in opening a new business account, highlighting his thorough explanations and supportive approach. Another customer expressed gratitude towards a staff member for preventing a scam, noting her quick thinking and calming suggestions that protected an elderly family member from losing money. Additionally, a retired customer appreciated the assistance received in resolving an unexpected service charge, stating that the employee was knowledgeable and attentive. Overall, while there are concerns about wait times, the staff at KeyBank has demonstrated a commitment to customer service and problem-solving.
As of lately the drive thru teller service has been really slow. I've watched 3 or 4 tellers at the counter & new people come in that are taken care of before the drive thru. The wait has been between 8-12 minutes without any cars ahead of me. Not sure why but this location used to have better drive thru service
July 2020
Conveniently located in the Wegmans plaza, off of George Urban. All the time I have been banking with Keybank, I have never been inside. I do all my banking online, and only come here for the ATM. I have never had an issue with, depositing or receiving money. Lines have never been so long that, I felt inconvenienced.
October 2018
Courtney, the branch manager, was one of the most professional, knowledgeable, caring and dedicated to her job people that I've met in quite some time. Great overall experience. I would highly recommend this branch based on Courtney alone.
