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May 2025 by Will Will
As of lately the drive thru teller service has been really slow. I've watched 3 or 4 tellers at the counter & new people come in that are taken care of before the drive thru. The wait has been between 8-12 minutes without any cars ahead of me. Not sure why but this location used to have better drive thru service
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June 2024 by Melnick Foods
I visited this branch today to open a new business account and had the pleasure of working with Dante, the branch manager. Dante was incredibly helpful and made the process smooth and efficient. He took the time to explain all the different account options and answer all my questions thoroughly. I felt confident and supported throughout the entire process. Thanks to Dante's expertise, I was able to open the perfect account for my business needs.
If you're looking to open a new business account, I highly recommend visiting Key Bank and asking for Dante!
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May 2024 by Jasmine Martin
The drive up atm took my check and never deposited it into my account. Key says I have to wait up to 45 business days for a tech to investigate the incident.
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April 2024 by Bree Davidson
ATM is always having issues. Can rarely make deposits. Always a hassle.
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August 2023 by Iliana Kaneva
Always a great experience
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May 2023 by Lisa Lockwood
My mother was a victim of a scam and Kristen warned her to call me directly to confirm if I was indeed injured, in legal trouble. Because she warned my elderly mom she saved her from loosing a large sum of money. She also kept her from having a medical emergency with her calming well given suggestions to call me directly and confirm what she was told by a person pretending to be a police officer. Thank you Kristen. You deserve more than this thank you from me and my family.
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April 2023 by MaryAnn T.
Well, things aren't the same as they were years ago. I noticed a service charge every month which I just can't afford anymore $18. X 12 mo. = unreasonable now that I'm retired . Talked to one of the desk workers and let me tell you that she was one of the most amazing and knowledgeable employees I've come across in a long while. She listened to my concern and "fixed" it as to where I will no longer have to pay up. Thank you Esquire, you made my day!
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December 2022 by keith walters
Wonderful staff
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October 2021 by sheeny curse
Ricky is the man long standing staple at this bank. He handles all types of people with the respect they deserve. The bunch of employees that r in there now is the best staff ever in this branch history. Need another drive threw two lanes just don't cut it. To many old people holding it up no matter how fast the workers go grandma finds away to slow it all down.
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March 2021 by Anees Sh
They treated me as if I was a criminal. Never going back to that branch again.
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November 2020 by Melody Rose
Waited in line for an hour seriously an hour . No exaggeration and they charged me 7.50 to cash a check that was drawn off keybank because I don’t have an account here .. slowest bank ever . If you don’t have to don’t come here don’t ! This is why I will not bank with key bank this branch is a joke ...
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July 2020 by Jurel H.
Conveniently located in the Wegmans plaza, off of George Urban. All the time I have been banking with Keybank, I have never been inside. I do all my banking online, and only come here for the ATM. I have never had an issue with, depositing or receiving money. Lines have never been so long that, I felt inconvenienced.
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July 2019 by Dawn Love
This is the second time I made an appointment to roll a 401k into your bank & it's also the second time you told me my appointment time was wrong.
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October 2018 by Kevin Bonnas
Courtney, the branch manager, was one of the most professional, knowledgeable, caring and dedicated to her job people that I've met in quite some time. Great overall experience. I would highly recommend this branch based on Courtney alone.
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August 2018 by Ben Church
Was charged 34.00 overdraft fee for being under by 2.00 check was deposited that same night but of course you dont wait and see that the money was in there wouldnt even give me a break and take off overdraft charge . Are you happy sticking it to the working stiffs.
